Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Charles Hietpas

Appleton,WI

Summary

Accomplished operations management professional with a proven track record of optimizing organizational processes, measurement systems, and risk management strategies. Drives business success across service operations, safety, human resources, and events worldwide. Strategic thinker adept at translating plans into actionable solutions and evaluating performance against operational goals. Extensive background in strategic planning, organizational leadership, education and training initiatives, as well as executive services development and implementation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Classic Gears and Machining
01.2022 - Current
  • Responsible for ISO compliance to include corrective and preventative actions, root cause analysis, control plans for production processes, PPAP’s, and inspection criteria for local and government projects.
  • Created metrics for tracking customer complaints with application of corrective and preventative processes and procedures resulted in the reduction of complaints by 20%.
  • Created the first standardized training program focused on initial inspections, quality procedures, and production processes.
  • Implemented processes and procedures focused on the reduction of internal and external non-conformances which resulted in a 47% improvement in non-conformances and a 13% improvement in customer complaints.

Quality/Process Engineer, Extrusion/Rewinding

ProAmpac Wrightstown
01.2019 - 01.2022
  • Led overall quality system compliance in the Extrusion/Rewinding department to comply with ISO and BRC Food Safety standards.
  • Drove and facilitated internal continual improvement efforts which met ISO, Food Safety, internal and external customer requirements through advancements in procedures and practices using lean manufacturing principles.
  • Determined root cause and implemented timely and appropriate corrective actions for Extrusion/Rewinding Department internal and external customer complaints.
  • Identified and implemented new test methods/protocols with appropriate frequencies for new and existing products. Provided necessary training to department team members to ensure compliance with established standards.
  • Facilitated the startup and audits needed during ongoing capital expansion projects to include the installation and relocation of five rewinders which ensured the continuation of quality testing and reporting systems.

Manufacturing Supervisor, Extrusion/Rewinding

ProAmpac Wrightstown
01.2018 - 01.2019
  • Led a team of twenty-five personnel within the Extrusion and Rewinding Department as part of a leading global flexible packaging company.
  • Managed team training which ensured compliance with company and federal policies, procedures, and laws.
  • Planned, coordinated, and wrote policies and procedures to minimize production loss due to past accepted practices.
  • Hand selected to write production policies and procedures for the Extrusion Department to maintain conformity with OSHA regulations and reduce the potential for reportable injuries to zero.

Senior Advisor to Chief of Executive Services

United States Army Fort Benning
01.2015 - 01.2017
  • Senior Advisor to the Chief of Executive Services for military power in support of Commanding General of large United States Army instillation.
  • Supervised VIP Database management systems, budgeting, and execution of Official Representation Funds through the General Fund Enterprise Business System.
  • Supervised day-to-day operations of distinguished visitor support at large U.S. Army installation.
  • Planned, coordinated, and executed 150 Maneuver Center of Excellence Commanding General, distinguished and foreign visitors’ ceremonies, and events. Lead diverse teams of eight uniformed personnel including: action officers, event coordinators, stewards, drivers, and enlisted aide, ensuring high-level performance and professional development in environment of continuous turnover.
  • Responsible for the maintenance, analysis, and coordination of annual contracts in support of official events. Redesigned and reconfigured the command and supply system for Executive Services earning the section accolades for 100% compliance.

Executive Services Event Coordinator

United States Army Fort Benning
01.2014 - 01.2015
  • Coordinated the execution and facilitation of VIP visits to the Maneuver Center of Excellence by general officers, foreign nation delegations, and distinguished civilians of higher rank to include United States Executive Personnel and top ranked military personnel.
  • Built a lasting rapport as the liaison between thirty business to business organizations which contributed to the 100% success rate of the Maneuver Center of Excellence and Commanding General’s business objectives.
  • Developed risk and safety assessments. Trained and implemented programs and monitored and enforced programs to entirely.

Senior Operations Supervisor

United States Army Fort Benning
01.2010 - 01.2014
  • Served as primary advisor to the Organization’s Operations Officer. Responsible for the health, welfare and professional development of non-commissioned officers, officers, and Department of the Army civilians. Managed the organizational SharePoint filing system which contributed to the reporting accuracy of subordinate organizations to the higher headquarters.
  • Screened the submission and tracking of all Commander’s critical information and serious incident reports which resulted in heightened situational awareness and the application of proper corrective actions.
  • Conducted training support planning and coordination for the Organization to include land, equipment, ammunition, and transportation resourcing. Screened and revised twenty-seven organizational policy letters which facilitated smooth action of United States Army and organizational commander programs.
  • Consistently established and maintained an exemplary network of business associates because of extensive interaction and effective communication skills. Provided excellent service to customers by mindfulness and thoroughly following up on training and implementation of programs.
  • Planned, coordinated, and supervised the rotation of 198 personnel supervisors in support of organizational objectives.

Education

Bachelor of Arts - History

American Public University System
Charles Town, WV
02.2017

Skills

  • Team-oriented leadership
  • Organizational structure development
  • Leadership in strategy development
  • Operational asset planning
  • Optimizing operational efficiency
  • Collaborative decision making
  • Efficiency optimization
  • Strong communication skills
  • Cross-functional team management
  • Total quality assurance
  • Organizational change management
  • Analytical problem solving
  • Employee development initiatives
  • Quality assurance coordination
  • Workforce performance optimization
  • Performing comprehensive internal audits
  • Quality improvement initiatives
  • Quality assurance leadership
  • Document management

Certification

  • Six Sigma Methodologies February 2017
  • SixSigma.us

Awards

The Order of Saint Maurice May 2013 National Infantry Association, Historical Studies Honor Society June 2017

Timeline

Quality Assurance Manager

Classic Gears and Machining
01.2022 - Current

Quality/Process Engineer, Extrusion/Rewinding

ProAmpac Wrightstown
01.2019 - 01.2022

Manufacturing Supervisor, Extrusion/Rewinding

ProAmpac Wrightstown
01.2018 - 01.2019

Senior Advisor to Chief of Executive Services

United States Army Fort Benning
01.2015 - 01.2017

Executive Services Event Coordinator

United States Army Fort Benning
01.2014 - 01.2015

Senior Operations Supervisor

United States Army Fort Benning
01.2010 - 01.2014

Bachelor of Arts - History

American Public University System

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