Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Charles Higdon

Charles Higdon

Oklahoma City,OK

Summary

Hard working and reliable individual with the blessing of a caring heart. Honesty, Open-mindedness, and Willingness are three virtues which I stand by. I am an active member in the sober community. Completion certifications from four different programs of recovery and a current resident of Better Together Recovery under Blake Beckner. Four certifications from His program as well.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Donation Processor

Goodwill Store
01.2025 - Current
  • Greeted and provided friendly service to donors and assisted in transferring items to facility.
  • Collaborated with team members to meet daily quotas, improving overall productivity.
  • Developed strong customer service skills while interacting with donors on a regular basis.
  • Enhanced donor experience by providing courteous assistance during drop-off procedures.
  • Assisted truck driver in transferring donations between vehicle and building.
  • Increased donation efficiency by accurately sorting and categorizing incoming items.
  • Implemented efficient organization methods for storage areas, facilitating easy access to processed items for store replenishment purposes.
  • Contributed to a positive work environment through open communication and teamwork.
  • Transferred donated goods from donor's vehicle and regularly lifted up to Number pounds.
  • Sorted and placed donations in appropriate containers.
  • Continually sought opportunities for personal growth and development within the field of donation processing, staying informed about industry trends and best practices.
  • Maintained a clean and organized workspace, allowing for efficient processing of donations.
  • Addressed donor inquiries promptly and professionally, ensuring satisfaction with their contribution experience.

Specialty Sales Representative

Crest Foods
09.2023 - 08.2024
  • Maintained an in-depth understanding of industry regulations, ensuring compliance and minimizing potential risks for the company.
  • Collaborated with cross-functional teams to develop innovative solutions, enhancing product offerings and driving sales growth.
  • Delivered exceptional customer service, resulting in increased repeat business and client satisfaction.

Pit Master

Texlahoma BBQ
06.2022 - 05.2023
  • Established rapport with customers by actively listening to needs and providing personalized recommendations for specialty items.
  • Developed strong relationships with key clients through attentive service and exceptional product knowledge.
  • Increased product sales by effectively communicating product features and benefits to customers.
  • Assisted management with merchandising displays, creating visually appealing arrangements that attracted customer interest.
  • Contributed to a significant increase in repeat customers through genuine relationship-building efforts combined with expert product knowledge.
  • Evaluated customer feedback, using insights to improve the overall sales experience and inform future product offerings.

Education

Diploma - General Studies

Moore Highschool
Moore, OK
03.2006

Skills

  • Donor relations
  • Confidentiality handling
  • Active listening
  • Effective communication
  • Relationship building
  • Team building
  • Interpersonal skills
  • Payment processing
  • Organization skills
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Certification

- Certificate of Completion -Bill Johnson's. - Certificate of Completion -Footprints to Recovery addiction treatment centers

- Certificate of Completion -South Coast Behavioral Health

- Certificate of Completion -Country Road's Residential Treatment and Recovery Program

- Certificate of Achievement -Completion of Phase 1 of Better Together Recovery Program

- Certificate of Achievement -Completion of Phase 2 of Better Together Recovery Program

- Certificate of Achievement -Completion of Phase 3 of Better Together Recovery Program

Timeline

Donation Processor

Goodwill Store
01.2025 - Current

Specialty Sales Representative

Crest Foods
09.2023 - 08.2024

Pit Master

Texlahoma BBQ
06.2022 - 05.2023

Diploma - General Studies

Moore Highschool

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Charles Higdon