Charles Higgins
Winder,GA
Summary
Seeking an opportunity to become part of a dynamic and energetic team which will help me challenge my knowledge and skills in a positive, friendly environment to fully reach my potential.
Overview
15
15
years of professional experience
Work History
Diabetic Specialist
Cardinal Health
01.2016 - 01.2025
- Insurance Verification & Patient Support: Verified insurance eligibility and benefits for diabetic supplies and durable medical equipment. Reviewed patient coverage, addressed insurance-related concerns, and communicated benefits and payment options. Handled diabetic referrals from manufacturers and physicians.
- Referral & Authorization Management: Researched and resolved open or pending authorizations, processed referrals, and ensured timely follow-up on coverage verifications.
- Specialized Customer Support Roles: Served as a Breast Pump Specialist and PleurX Specialist, placing orders, providing status updates, and supporting patients and healthcare professionals with product-related inquiries.
- Customer Order Management (Rep II): Managed inbound customer calls for order placement, product inquiries, returns, and delivery updates. Acted as a liaison for problem-solving and order issue resolution. Demonstrated knowledge of medical products and business processes to meet customer needs effectively.
Sales Representative
Gem Shopping Network
01.2010 - 01.2016
- Handled inbound calls to facilitate jewelry and gemstone sales featured on live television.
- Provided personalized recommendations and guided customers through a consultative sales process.
- Answered product-related questions, helped customers make informed purchase decisions, and followed up with leads and potential buyers.
- Received ongoing coaching to refine sales techniques and improve customer engagement.
Education
Network Security
Lanier Technical College
06.2025
Network Security
Gwinnett Technical College
01.2015
General Education
Rio Hondo College
01.2003
Computer Technology
Downey High School
01.2001
Skills
- Customer engagement
- Proficient in computer applications
- Strong organizational skills
- Effective team collaboration
- Engaged listening
Timeline
Diabetic Specialist
Cardinal Health
01.2016 - 01.2025
Sales Representative
Gem Shopping Network
01.2010 - 01.2016
Network Security
Gwinnett Technical College
General Education
Rio Hondo College
Computer Technology
Downey High School
Network Security
Lanier Technical College
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