Charles Hill
Charlotte,NC
Summary
Well qualified with over 10 years of experience in customer service and management, handling complex customer issues and promoting positive experiences working with high volume calls and customers. Over 6 months of security operations. Efficiency-driven and well organized with a team oriented mentality. Strong work ethic, dedicated and dependable with excellent communication skills. Over ten years of experience in Microsoft office and Bachelor's in Organizational management.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
TD Bank
Charlotte , NC
04.2023 - Current
- Performing high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provide products/services information, answer questions, and resolve problems that customer accounts might face with accuracy and efficiency.
- Answers a heavy flow of incoming calls with 70+ calls per day gathering and verifying all required compliance and confidentially.
Customer Service Relationship Associate Specialist
Vanguard
Charlotte, NC
12.2021 - 04.2023
- Maintained knowledge of state, federal and international laws and regulations of company dealing with customers accounts.
- Provided world-class client experience to Vanguard investors by responding efficiently to incoming calls, which required a high level of call management, relationship management, and problem solving.
- Demonstrated attention to detail and accuracy when executing clerical and monetary transactions while reducing company cost and improving the overall client experience.
Patient Transporter
Memorial Hospital
South Bend , IN
05.2017 - 07.2021
- Conducted strong communication skills with staff and patients.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Maintained patient confidentiality, assisted in training and supervision of new employees decreasing turnover by 15%.
Customer Service Representative
Dynamic Synergy’s
South Bend , IN
08.2016 - 05.2017
- Handled incoming and outgoing calls with members, caregivers, doctors and other outside providers regarding members' accounts and product needs.
- Communicated with team support for matters that require supervisor approval.
- Used Microsoft work/excel to track productivity.
Front End Supervisor
Sam's Club
Mishawaka , IN
06.2014 - 08.2016
- Handled all customer service related issues regarding the front end.
- Created functions, pivot tables, and charts using MS word/excel
- Demonstrated leadership through effective communication, time management, scheduling, and coaching which resulted in decreased employee attrition and monitored hours, and schedules of employees reducing going over company's budget.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Swing Manager
McDonald's
Mishawaka, IN
06.2005 - 04.2014
- Provided leadership and communication to crew and other managers during shift to ensure great quality service and cleanliness to customers.
- Monitored safety, security, and profitability, and communicated with the next manager.
- Used Microsoft excel to meet guest demand, meeting targets during shift and customer service.
Education
Bachelor of Science - Organizational Management
Bethel University
Mishawaka, IN 05.2021
Skills
- Supervision, Oversight & Accountability
- Leadership/Management
- Customer Service
- Excellent listening, verbal, and written communication
- Microsoft Office Application
- Prioritization & Problem solving
- Critical thinking
- Flexibility & Adaptability
- Decision-making
- Training & Development
- Strong Organization skills
- Detailed oriented
- Excellent Typing skills
- Security operations
Timeline
Customer Service Representative
TD Bank
04.2023 - Current
Customer Service Relationship Associate Specialist
Vanguard
12.2021 - 04.2023
Patient Transporter
Memorial Hospital
05.2017 - 07.2021
Customer Service Representative
Dynamic Synergy’s
08.2016 - 05.2017
Front End Supervisor
Sam's Club
06.2014 - 08.2016
Swing Manager
McDonald's
06.2005 - 04.2014
Bachelor of Science - Organizational Management
Bethel University
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