Charles Hill
Flower Mound,TX
Summary
Determined Loan Specialist proudly offering over years� experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures. Determined Loan Specialist proudly offering over 2 years� experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.
Overview
35
35
years of professional experience
Work History
Auto Finance Manager
Renton Honda
Renton, WA
05.2005 - 08.2008
- Collaborated with lending representatives to obtain financing and complete sales.
- Educated customers about manufacturer and dealer policies, procedures and service options.
- Reviewed purchases and sales contracts for compliance with dealer and legal standards.
- Promoted additional protections such as gap insurance to customers.
- Maximized productivity by quickly coordinating and processing sales contracts using [Software].
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
Auto Sales Consultant
Carl Gregory Honda
Columbus , GA
03.2003 - 05.2005
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Consistently exceeded quotas by pursuing and closing sales.
- Maximized used inventory quality by managing trade-ins and sourcing more desirable vehicles at auctions.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Educated customers about sales processes, warranty requirements and service standards.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Managed sales negotiations and financing options.
- Showcased vehicle features and took customers on test drives in local area.
- Responded to inquiries from potential customers via email and telephone.
Mail Handler
United Postal Service
Honolulu, HI
01.1988 - 06.1999
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Placed mail into appropriate PO boxes.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Military Police/Traffic Accident Investigator
United States Army
Fort Shafter, HI
09.1981 - 02.1985
- Enforced military laws and regulations.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Diffused hostile situations with effective negotiation techniques.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Mitigated risk with immediate emergency response security.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
- Completed regular patrols of assigned areas within operations areas.
Military Police/ Traffic Accident Investigator
United States Army
Yongsan, Korea
09.1979 - 01.1981
- Enforced military laws and regulations.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Completed regular patrols of assigned areas within operations areas.
Military Police/Traffic Accident Investigator
United States Army
Fort Campbell, KY
07.1977 - 09.1979
- Enforced military laws and regulations.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Diffused hostile situations with effective negotiation techniques.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Completed regular patrols of assigned areas within operations areas.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolutions.
- Elevated operations by resolving [Type] issues promptly and professionally. Investigate Traffic Accident, and traffic management. Operated, conduct Radar control speeding violation with various Radar machines.
Infantryman
United States Army Reserve
Schofield Barracks, HI
02.1974 - 07.1977
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Patrolled restricted areas and authorized access for permitted personnel.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
- Conducted ground reconnaissance and reported to leadership for strategic planning.
- Operated and maintained rifles, machine guns and hand grenades.
- Executed long-range, precision fire from concealed areas and tactical checkpoints.
- Established, camouflaged and maintained forward and support infantry positions.
- Engaged targets during different types of combat situations.
Education
Some College (No Degree) -
Brewton-Parker College
Mount Vernon, GASkills
- Bank security issues
- Collections proficiency
- Knowledge of VA loan process
- Experian Credinomics
Timeline
Auto Finance Manager
Renton Honda
05.2005 - 08.2008
Auto Sales Consultant
Carl Gregory Honda
03.2003 - 05.2005
Mail Handler
United Postal Service
01.1988 - 06.1999
Military Police/Traffic Accident Investigator
United States Army
09.1981 - 02.1985
Military Police/ Traffic Accident Investigator
United States Army
09.1979 - 01.1981
Military Police/Traffic Accident Investigator
United States Army
07.1977 - 09.1979
Infantryman
United States Army Reserve
02.1974 - 07.1977
Some College (No Degree) -
Brewton-Parker College
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