Charles Hill
Woodstock,GA
Summary
Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Overview
1
1
Language
16
16
years of professional experience
Work History
Machine Operator
Blue Scope Steel
Marietta, GA-
09.2020 - Current
- Operated machinery to produce high-quality steel products efficiently.
- Monitored equipment performance and conducted routine maintenance checks.
- Collaborated with team members to ensure safe work environment compliance.
- Adjusted machine settings based on production specifications and requirements.
- Assisted in training new operators on safety protocols and operational procedures.
- Maintained accurate records of production activities and equipment usage.
- Inspect finished workpieces to ensure conformance with specifications.
Route Merchandiser
Treanor Deli Provisions
Mableton, Georgia
04.2016 - 07.2019
- Delivered Boar’s Head products safely and on time to grocery stores, supermarkets, and deli locations along an assigned route.
- Merchandised products by stocking shelves, rotating inventory using FIFO (First In, First Out), and maintaining attractive product displays.
- Built and maintained positive relationships with store managers and deli personnel to ensure excellent customer service.
- Monitored inventory levels and communicated product needs to prevent out-of-stock situations.
- Inspected deliveries for accuracy and resolved discrepancies promptly.
- Loaded and unloaded delivery trucks while following proper food safety and handling procedures.
- Performed daily pre-trip and post-trip vehicle inspections and maintained DOT compliance.
- Collected invoices, verified deliveries, and completed all required delivery documentation accurately.
- Maintained a clean, organized truck and adhered to company safety policies and procedures.
- Consistently met delivery schedules, merchandising standards, and customer satisfaction goals in a fast-paced environment.
- Managed product returns in accordance with company policies.
Unit Manager
Focus Receivable Management
Marietta, Georgia
02.2010 - 03.2016
- Managed daily operations of accounts receivable for diverse clients.
- Managed a portfolio of delinquent mortgage accounts and worked with borrowers to resolve past-due balances.
- Developed and implemented strategies to improve collections processes.
- Contacted customers by phone and written correspondence to discuss payment options and negotiate repayment plans.
- Reviewed borrower financial information to determine appropriate loss mitigation solutions, including payment arrangements, loan modifications, forbearance, and repayment plans.
- Monitored delinquency reports and prioritized accounts to minimize losses and reduce foreclosure risk.
- Trained and mentored team members to enhance performance and efficiency.
- Ensured compliance with federal regulations, investor guidelines, and company policies governing mortgage servicing and collections.
- Resolved account discrepancies and collaborated with escrow, customer service, and foreclosure departments to provide timely account resolutions.
- Maintained accurate documentation of borrower interactions, payment agreements, and collection activities within the servicing system.
- Educated borrowers on available mortgage assistance programs and helped identify solutions based on their financial circumstances.
- Met or exceeded performance goals for collections, customer service, and regulatory compliance while maintaining a high level of professionalism.
- Prepared account summaries and status reports for management and escalated complex cases when appropriate.
Education
Some College (No Degree) - Early Childhood Education
Norfolk State University
Norfolk, VASkills
- Equipment operation
- Route planning
- Customer service
- Inventory management
- Problem solving
- Time management
- Quality assurance
- Production Support
Languages
English
Professional
Timeline
Machine Operator
Blue Scope Steel
09.2020 - Current
Route Merchandiser
Treanor Deli Provisions
04.2016 - 07.2019
Unit Manager
Focus Receivable Management
02.2010 - 03.2016
Some College (No Degree) - Early Childhood Education
Norfolk State University