CHARLES HINES
Aurora,IL
Summary
Behavioral health counselor with extensive experience in behavioral medicine.Excellent interpersonal, communication, and de-escalation skills. Patient oriented and group therapy proficient.
Overview
29
29
years of professional experience
Work History
Psychiatric Counselor
Northwestern Medicine Central Dupage Hospital
11.2023 - Current
- Conducted patient assessments to develop individualized treatment plans and goals.
- Facilitated group therapy sessions, promoting communication and coping strategies among participants.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care and support.
- Monitored patient progress and made necessary adjustments to treatment plans based on feedback.
Behavioral Health Associate
Northwest Community Hospital
Arlington Heights, Illinois
02.2017 - 03.2025
- Conducts DBT/CBT individual and group therapy Contributes to multidisciplinary treatment team.Facilitates specialized groups on Domestic Violence, Anger Management and Sexual Assault
- Completes Application for Admission, Consents and Patients Rights forms
- Secures Petitions, Certifications and 5 day Notice of Discharge
- Facilitates age-specific DBT/CBT group therapy
Behavioral Health Counselor
Norwegian American Hospital
Chicago, Illinois
05.2008 - 05.2016
- Delivered specialized counseling and group therapy.Provided crisis interventions and built therapeutic rapport. Collaborated with multidisciplinary team members. Maintained a safe milieu. Documented,BIRP/DAR progress notes in EPIC medical software.
- Team Restraint Code Leader
- Assisted in discharge planning with psychiatrist, RN and social workers
Program Specialist
Thorek Memorial Hospital
Chicago, IL
05.2008 - 01.2010
- Facilitated in-patient counseling groups to individuals diagnosed with behavioral health disorders.Assisted with admissions, belongings and contraband checks, Secured documents for admission.
Mental Health Specialist
Loretto Hospital
Chicago, Illinois
02.2003 - 05.2008
- Counseled individuals and provided group therapy.Utilized de-escalation, redirection and limit setting with highly aggressive patients. Documented treatment plans, BIRP notes and daily flowsheets in EPIC.
- Consistently identified environmental suicidal risk and ligature access
- Recognized as Employee of the Month for Patient Safety
Mental Health Associate
Riveredge Hospital
Forrest Park, Illinois
10.2005 - 11.2007
- Provided counseling to adolescent, adult and geriatric patients. Assisted with admission documentation and discharge planning.
- Developed age specific psycho-educational material for adolescent
- Initiated Shift Check-Ins to assess for suicidal ideations and thoughts of self harm
- Maintained a safe milieu
Domestic Violence Counselor
Metropolitan Family Services
Chicago, Illinois
07.2000 - 09.2002
- Provided domestic violence and teen-dating violence counseling to victims of abuse. Presented domestic violence workshops to social service agencies, hospitals and school administrators.
- Recognized by IDPH for preventing Domestic and Teen-dating Violence
- Received Metropolitan Family Services Dedication and Youth Service Award
Health Insurance Specialist
Department of Health and Human Services
Chicago, IL
05.1998 - 05.1999
- Certified hospitals as providers in the Medicaid/Medicare Program.
- Insured compliance with Medicare and Medicaid regulatory standards.
- Reviewed investigative reports from Joint Commission on Accreditation of Healthcare Organizations (JACHO) for hospital recertification.
- Attended quarterly state and governmental regulatory standards meetings in Springfield Illinois.
- Consulted with Illinois hospital Chief Executive Officers, Board of Directors and hospital Compliance Officers on Medicare/Medicaid regulations.
Behavioral Health Associate
Illinois Masonic Hospital
Chicago, IL
04.1997 - 05.1998
- Counseled suicidal, depressed, psychotic patients and victims of domestic violence.Provided essential resources, educational materials patients and family members. Documented patient charts daily.
Education
Bachelor of Arts - Psychology
Chicago State University
Chicago, Illinois05-1996
Skills
CPI Crisis Intervention Training Current Exp 2025-06
American Heart Association CPR for healthcare professionals Current Exp 2024-09
Chicago Battered Women's Network Domestic Violence Certification
Suicide and Assessment Training: Screening for self-harm
De-escalation and Peaceful Intervention Training
Universal Precautions, Hazardous Materials and Workplace Compliance Training
Fall Prevention and Risk Assessment for Geriatric Population Seminar
HIPPA regulatory standards and patient confidentiality training
Proficient in EPIC, Windows Software,My Learning, Emails and Kronos
Affiliations
National Honors Society in Psychology, PSI-CHI, National, 1992-01
Timeline
Psychiatric Counselor
Northwestern Medicine Central Dupage Hospital
11.2023 - Current
Behavioral Health Associate
Northwest Community Hospital
02.2017 - 03.2025
Behavioral Health Counselor
Norwegian American Hospital
05.2008 - 05.2016
Program Specialist
Thorek Memorial Hospital
05.2008 - 01.2010
Mental Health Associate
Riveredge Hospital
10.2005 - 11.2007
Mental Health Specialist
Loretto Hospital
02.2003 - 05.2008
Domestic Violence Counselor
Metropolitan Family Services
07.2000 - 09.2002
Health Insurance Specialist
Department of Health and Human Services
05.1998 - 05.1999
Behavioral Health Associate
Illinois Masonic Hospital
04.1997 - 05.1998
Bachelor of Arts - Psychology
Chicago State University