Charles Hocker

Work History

District Manager

Domino's Pizza

08.2012 - 05.2025

Supervised eight locations, enforcing high-quality standards of operation obtaining a 5 star average.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw four successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Improved regional sales performance by implementing targeted training programs for store managers.
Developed and executed strategic plans for underperforming districts, turning around sales figures.
Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
Drove regional performance metrics, setting and monitoring achievement goals for district.
Analyzed sales data to identify growth opportunities and areas for improvement across district.
Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Compiled and analyzed data to determine approaches to improve sales and performance.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Built relationships with customers and community to establish long-term business growth.
Implemented systems and procedures to increase sales.
Organized promotional events and interacted with community to increase sales volume.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

General Manager

Domino's Pizza

09.2007 - 08.2012

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented innovative programs to increase employee loyalty and reduce turnover.

Summary

Overview

Work History

District Manager

General Manager

Education

High School Diploma -

Skills

Certification

Work Availability

Accomplishments

Timeline

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