Charles Holmes
Centennial,CO
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
24
24
years of professional experience
Work History
Collection Manager
Pivot Rock Solutions
07.2022 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Documented interactions in computer database and updated information.
- Supervised staff of collectors, monitoring phone calls and letters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Created daily and weekly cash reports for accounting management.
Collection Manager
Meta Financial Services
09.2016 - 07.2022
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Created daily and weekly cash reports for accounting management.
- Documented interactions in computer database and updated information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Supervised staff of collectors, monitoring phone calls and letters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Collection Manager
Coastal Credit L.L.C.
02.2014 - 08.2016
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Created daily and weekly cash reports for accounting management.
- Documented interactions in computer database and updated information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Supervised staff of collectors, monitoring phone calls and letters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Collection Manager
Meta Financial Services
01.2012 - 01.2014
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Created daily and weekly cash reports for accounting management.
- Documented interactions in computer database and updated information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Supervised staff of collectors, monitoring phone calls and letters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Vice President
CitiFinancial Services /Santander Consumer USA
07.1999 - 05.2011
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and provided methods for reaching milestones.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
Education
Arapahoe Community College
Littleton, COSkills
- Predictive Dialers
- General Ledger Accounting Aptitude
- Report Preparation
- Bank Security Expertise
- Microsoft Excel
- Word Processing
- Department Management
- Plan Budgets
- Expertise in Invoice and Payment Transactions
Timeline
Collection Manager
Pivot Rock Solutions
07.2022 - Current
Collection Manager
Meta Financial Services
09.2016 - 07.2022
Collection Manager
Coastal Credit L.L.C.
02.2014 - 08.2016
Collection Manager
Meta Financial Services
01.2012 - 01.2014
Vice President
CitiFinancial Services /Santander Consumer USA
07.1999 - 05.2011
Arapahoe Community College
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