Charles Holt
Hospitality
Washington,DC
Summary
Adept at crafting high-quality cocktails and increasing guest satisfaction. I leveraged my extensive liquor knowledge and engaging personality to educate guests and enhanced their overall experience. Trained new hires, excelled in multitasking, and developed signature drinks, boosting profits and fostering loyalty through personalized guest interactions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Bartender
Starr Restaurant Group
07.2023 - 07.2024
- Served high volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender & Maitre D
Danny Meyer
05.2021 - 06.2022
- Increased guest satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Kimpton Hotels & Restaurants
01.2018 - 03.2020
- Kept bar presentable and well-stocked to meet guests needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated guests on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Cultivated strong relationships with repeat guests, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for guests, including bar specials.
Education
No Degree - Communications
High Point University
High Point, NC05.2012
Skills
Strong multitasking
Liquor, beer, and wine knowledge
Engaging personality
Payment processing
Handling difficult guests
Extensive menu memorization & retention
Hospitality service expertise
Suggestive Selling
Professional Appearance
New Hire Training
Drink Preparation Techniques
Salesmanship
Certification
- Certified Beer Server – Cicerone Certification Program.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- BarSmarts Wired Certification - Pernod Ricard USA & BAR, LLC.
Timeline
Bartender
Starr Restaurant Group
07.2023 - 07.2024
Bartender & Maitre D
Danny Meyer
05.2021 - 06.2022
Bartender
Kimpton Hotels & Restaurants
01.2018 - 03.2020
No Degree - Communications
High Point University
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