Charles Holtzback
Myrtle Beach,SC
Summary
Dynamic and results-driven General Manager with 20 years of experience in the hospitality and property managemnet industry, seeking a challenging role to leverage expertise in optimizing hotel operations, delivering exceptional guest experiences, and driving revenue growth. Proven track record of successful leadership, strategic planning, and team development to achieve organizational objectives.
Overview
21
21
years of professional experience
Work History
Company Owner
Xavier Rose Vacation Rentals
11.2019 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Created systems and procedures to streamline business processes and optimize resources.
Reginal Director of Operations
Turnkey Vacation Rentals
10.2016 - 12.2020
- Lead three markets of 350 plus homes
- Provide oversight over all aspects of customer service, hiring and training housekeepers and handyman, reviewing guest complaints, and approving compensation
- Maintain accurate market finances to ensure proper billing to homeowners, vendors, and Turnkey Vacation Rentals
- Performed weekly training and communication with Home Care Supervisors to maintain home readiness and guest satisfaction
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Assistant General Manger/General Manager
Compass Cove Resort
03.2015 - 08.2016
- Coordinate with other departments in order to increase guest satisfaction scores into the 90
- Lead the management of the hotel staff to increase hotel profitability and customer satisfaction though overseeing the interviewing, hiring, training, work direction, and performance management of all employees.
- Developed and implemented controls for expense management
- Utilize labor management tools to schedule and control labor costs reducing cost by 40%
- Develop and implement marketing and sales plans based on demand segments and to maximize REVPAR and Market Share
Director of Operations Mills House
Wyndham
04.2013 - 03.2015
- Assist the General Manager in implementing and enforcing financial controls in all departments, help with control of operating expenses, scheduling and purchasing
- Always maintain professional and high-quality service-oriented environment with in F&B, Front Desk, and Valet
- Work closely with Housekeeping and Sales to improve guest services and foster cross departmental communication to achieve property sales goals
- Analyzed customer feedback and identified areas for improvement to drive business success
General Manager
Monterey Bay Suites
01.2009 - 12.2012
- Developed materiel to increase guest check in time and satisfaction by 70%
- Implemented monthly training items and classes to maximize front desk and housekeeping knowledge and skills
- Assess service and satisfaction trends, evaluate and address issues and make improvement
- Initiate up-selling techniques to promote hotel services and maximize room occupancy and revenue
Sales Representative
Wyndham Ocean Blvd
05.2006 - 11.2008
- Prepared and delivered sales presentations to customers
- Maintained APG of 3200$
- Ensured high level of product and customer knowledge by participated in daily training programs
Guest Service Manager
Bluegreen Resorts
02.2003 - 04.2006
- Ensure efficient guest registration, checkout, guest service, and telephone service, while maintaining all brand standards are being applied
- Coordinate schedules and expenses to meet or fall below budget
- Monitor guest satisfaction processes, and respond to guest concerns, and inquiries
- Work in conjunction with sales department to meet guest needs
- Ensure room readiness and brand standard quality
Education
Associate of Science - Business Administration
HGTC
Conway, Sc2008
Skills
- Salesforce IQware Opera
- Advanced knowledge in all aspects of Microsoft Office
- South/North Carolina Property Management Rules and Regulations
- Leading teams of over 50 employees
- Superb organizational and leadership abilities
- Held Certifications in training
- Budget control
- P&L Administration
- Process Development and Streamlining
- Business growth
Timeline
Company Owner
Xavier Rose Vacation Rentals
11.2019 - Current
Reginal Director of Operations
Turnkey Vacation Rentals
10.2016 - 12.2020
Assistant General Manger/General Manager
Compass Cove Resort
03.2015 - 08.2016
Director of Operations Mills House
Wyndham
04.2013 - 03.2015
General Manager
Monterey Bay Suites
01.2009 - 12.2012
Sales Representative
Wyndham Ocean Blvd
05.2006 - 11.2008
Guest Service Manager
Bluegreen Resorts
02.2003 - 04.2006
Associate of Science - Business Administration
HGTC
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