Charles Holtzclaw
N Las Vegas,NV
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
Work History
Supervisor
Joerns Healthcare Inc
10.2014 - 01.2024
- Supervise 15 techs including warehouse duties
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
Sales/Liaison
Accellence/Scootaround
01.2012 - 01.2014
- Responsible for marketing to hospitals, rehab facilities, skilled nursing facilities and physicians and maintaining relationships with established accounts
- Marketing included but was not limited to: luncheons, one on one meetings with physicians, physician assistants, nurse practitioners, case managers and or other viable referral sources
- Marketed to hotel concierges, bell desks and other pertinent personnel in the community for Scootaround
- Deliver scooters, power chairs and or walkers to hotels, resorts, time shares, and or residences as per contract with Scootaround when needed
- Performed repairs to equipment for both Accellence and Scootaround when needed
- Responsible for the delivery and set-up of medical equipment (i.e
- Wheelchairs, Oxygen) when needed.
- Increased sales revenue by building strong client relationships and providing exceptional customer service.
- Exceeded sales targets consistently with effective product presentations and persuasive negotiation skills.
- Developed innovative sales strategies, resulting in increased market share for the company.
Operations Manager
Pro Care Medical
01.2002 - 01.2011
- Maintained and upheld company standards in accordance with Medicare and other governing entities
- Consistently marketed to new accounts (i.e
- Skilled nursing, rehabs, hospitals, home health agencies etc)
- Marketed to established accounts to maintain relationships within hospitals, physicians, skilled nursing, rehab facilities and other entities in the valley
- Implemented contracts with hospice agencies as preferred equipment provider
- Prepped company for accreditation for required licensures and surety bond
- Implementation of QMPI monthly/quarterly reports/spreadsheets
- Responsible for set up, delivery and repair of all durable medical equipment (as needed)
- Implemented contract to repair durable medical equipment (i.e
- Manual wheelchairs, power wheelchairs and scooters) for a local hospital and rehabilitation facility
- Attended in-services and seminars to remain well versed on various aspects of the equipment and industry changes
- Human Resources (i.e
- Hiring of personnel, training of personnel, time cards).
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
Education
Associate -
Skills
- Logistics
- Onsite
- Operations Management
- Staff Management
- Process Improvement
- Inventory Control
Assessments
Active Listening, Highly Proficient, 06/01/19, https://share.indeedassessments.com/share_assignment/lbf8hi7-lnrqnsvp
Personal Information
- Military Service Branch: Army
- Military Service Rank: E-6
Timeline
Supervisor
Joerns Healthcare Inc
10.2014 - 01.2024
Sales/Liaison
Accellence/Scootaround
01.2012 - 01.2014
Operations Manager
Pro Care Medical
01.2002 - 01.2011
Associate -
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