Charles Holub
Caldwell,ID
Summary
With over 30 years in the automotive field, including a pivotal role at Gold Country Automotive, I excel in vehicle assessment and customer service. Leveraging ASE certifications and a knack for clear communication, I've significantly enhanced customer satisfaction through personalized service recommendations and adept problem-solving. My strong work ethic and detailed-oriented approach underpin my professional achievements.
Overview
24
24
years of professional experience
Work History
Service Advisor
Gold Country Automotive
01.2011 - 09.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance. 30 plus years in the automotive field. Ase certified technician Ase L1 Advance emissions specialist. California smog inspector and repair technician.
Technician
Rocklin Automotive
01.2001 - 01.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Tested systems, noting issues and completing preventive maintenance.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
GED -
Woodland High School
Woodland, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
Timeline
Service Advisor
Gold Country Automotive
01.2011 - 09.2024
Technician
Rocklin Automotive
01.2001 - 01.2011
GED -
Woodland High School
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