Charles Horner
Phone type
Summary
Proven leader with extensive experience in retail and hospitality management, notably at Rent A Center Warehouse & Retail Store. Excelled in customer service management and problem-solving, enhancing customer satisfaction and streamlining store operations. Skilled in cash management and POS systems, demonstrating a unique blend of interpersonal and technical abilities.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Store Manager
Rent A Center Warehouse & Retail Store
10.2009 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Front Desk Manager
Fairfax Motel
01.2004 - 08.2009
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest complaints by addressing issues with rooms promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Stocker
Kroger
04.2003 - 12.2003
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Springfield North High School
Springfield, OHSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
- Cash management
- Recruitment and hiring
- POS systems
Timeline
Store Manager
Rent A Center Warehouse & Retail Store
10.2009 - 08.2024
Front Desk Manager
Fairfax Motel
01.2004 - 08.2009
Stocker
Kroger
04.2003 - 12.2003
High School Diploma -
Springfield North High School
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