Charles Houle
Superior
Summary
Versatile and dependable, with a proven track record at Restaurant International/Burger King for enhancing customer satisfaction through meticulous order preparation and efficient kitchen management. A quick learner who excels in teamwork and collaboration, I bring a blend of hard skills in cooking techniques and soft skills in active listening, contributing to a positive work environment and consistent achievement of high accuracy rates in fast-paced settings.
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Line Cook/Shift Manager
Restaurant International/Burger King
208 E Central Entrance, Duluth MN, 55811
01.2019 - 01.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
Line Cook
Mc Donalds LLC
2026 Tower Ave, Superior Wi, 54880
01.2018 - 01.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Carpenter Apprentice
Job Corps Trade School
4203 Novak Lane, Laona Wi, 54541
11.2015 - 02.2017
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
- Gained valuable education in residential and commercial building codes.
- Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.
- Assisted in the construction of residential framing projects, contributing to precise alignment and stability of structures.
- Demonstrated commitment to quality craftsmanship by following blueprints and specifications accurately during each phase of construction.
- Planned and executed work with proper tools and materials to maximize productivity.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
- Maintained organized tool inventory, ensuring quick access to necessary equipment during time-sensitive tasks.
- Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
- Enhanced job site safety through diligent adherence to OSHA regulations and maintaining a clean work environment.
- Aided in the maintenance of power tools and equipment to ensure optimal performance and longevity on job sites.
- Cut materials according to specifications in preparation for installation.
- Built flooring, window frames and countertops according to custom carpentry project specifications.
- Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.
- Reduced material waste by optimizing cut lists and effectively repurposing scrap materials.
- Fostered culture of safety by participating in regular training sessions and workshops.
- Increased durability of constructed frameworks with skilled joinery techniques.
- Adapted to various construction environments, from residential to commercial projects, demonstrating versatility.
- Contributed to team morale by offering help and support to fellow apprentices.
- Contributed to reducing material waste, carefully measuring and planning cuts.
- Mastered use of power tools and machinery to expedite project workflows.
- Improved safety standards by maintaining clean and organized work environment.
Pizza Maker
Domino's Pizza
1204 Belknap St. Superior Wi, 54880
01.2014 - 01.2015
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
Line Cook/Food Prep Cooking Assistant
Cke Restaurants
1510 Belknap St. Superior Wi, 54880
01.2013 - 01.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Cart Pusher/Overnight Stocker
Cave Enterprises
1515 Oaks Ave, Superior Wi 54880
01.2009 - 01.2011
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Removed litter from parking lot, planters and cart storage areas.
- Directed customers to appropriate areas in store to assist with locating products.
- Assisted customers in loading groceries into cars.
- Stocked Shelves and Distributed product through out the store, as well as making sure the shelves were stocked and faced foreword.
Head Dishwasher
The Shack Bar and Grill
Superior, Wi 54880
01.2007 - 01.2009
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Environmental Services
St. Francis Rehabilitation and Nursing Center
1800 NewYork Ave, Superior Wi, 54880
01.2006 - 02.2008
- Helped with the 3rd floor remodeling
- Painted and Stained
- Moved Furniture
- Maintained a clean work space
Education
High School Diploma -
Blackwell Job Corp
4203 Novak Lane, Laona Wi, 5454111-2020
Skills
- Time management
- Cash handling
- Framing
- Teamwork and collaboration
- Product restocking
- Attention to detail
- Decision-making
- Heavy lifting
- Equipment cleaning
- Cooking techniques
- Cart collection
- Maintaining safety
- Highly motivated
- General carpentry
- Order preparation
- Punctuality
- Stock replenishment
- Efficient dishwashing
- Dependability
- Label reading
- Professional attitude
- Workplace safety
- Materials handling
- Order taking and processing
- Worksite safety
- Accurate money handling
- Safety awareness
- Reliable and trustworthy
- Staff motivation
- Kitchen management
Certification
- OSHA Certified
- ServSafe Food Handler's Certification
Timeline
Line Cook/Shift Manager
Restaurant International/Burger King
01.2019 - 01.2020
Line Cook
Mc Donalds LLC
01.2018 - 01.2020
Carpenter Apprentice
Job Corps Trade School
11.2015 - 02.2017
Pizza Maker
Domino's Pizza
01.2014 - 01.2015
Line Cook/Food Prep Cooking Assistant
Cke Restaurants
01.2013 - 01.2014
Cart Pusher/Overnight Stocker
Cave Enterprises
01.2009 - 01.2011
Head Dishwasher
The Shack Bar and Grill
01.2007 - 01.2009
Environmental Services
St. Francis Rehabilitation and Nursing Center
01.2006 - 02.2008
High School Diploma -
Blackwell Job Corp