Charles Houle
Superior
Summary
Versatile and dependable, with a proven track record at Restaurant International/Burger King for enhancing customer satisfaction through meticulous order preparation and efficient kitchen management. A quick learner who excels in teamwork and collaboration, I bring a blend of hard skills in cooking techniques and soft skills in active listening, contributing to a positive work environment and consistent achievement of high accuracy rates in fast-paced settings.
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Line Cook/Shift Manager
Restaurant International/Burger King
01.2019 - 01.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
Line Cook
Mc Donalds LLC
01.2018 - 01.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Carpenter Apprentice
Job Corps Trade School
11.2015 - 02.2017
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
- Gained valuable education in residential and commercial building codes.
- Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.
- Assisted in the construction of residential framing projects, contributing to precise alignment and stability of structures.
- Demonstrated commitment to quality craftsmanship by following blueprints and specifications accurately during each phase of construction.
- Planned and executed work with proper tools and materials to maximize productivity.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
- Maintained organized tool inventory, ensuring quick access to necessary equipment during time-sensitive tasks.
- Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
- Enhanced job site safety through diligent adherence to OSHA regulations and maintaining a clean work environment.
- Aided in the maintenance of power tools and equipment to ensure optimal performance and longevity on job sites.
- Cut materials according to specifications in preparation for installation.
- Built flooring, window frames and countertops according to custom carpentry project specifications.
- Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.
- Reduced material waste by optimizing cut lists and effectively repurposing scrap materials.
- Fostered culture of safety by participating in regular training sessions and workshops.
- Increased durability of constructed frameworks with skilled joinery techniques.
- Adapted to various construction environments, from residential to commercial projects, demonstrating versatility.
- Contributed to team morale by offering help and support to fellow apprentices.
- Contributed to reducing material waste, carefully measuring and planning cuts.
- Mastered use of power tools and machinery to expedite project workflows.
- Improved safety standards by maintaining clean and organized work environment.
Pizza Maker
Domino's Pizza
01.2014 - 01.2015
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
Line Cook/Food Prep Cooking Assistant
Cke Restaurants
01.2013 - 01.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Cart Pusher/Overnight Stocker
Cave Enterprises
01.2009 - 01.2011
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Removed litter from parking lot, planters and cart storage areas.
- Directed customers to appropriate areas in store to assist with locating products.
- Assisted customers in loading groceries into cars.
- Stocked Shelves and Distributed product through out the store, as well as making sure the shelves were stocked and faced foreword.
Head Dishwasher
The Shack Bar and Grill
01.2007 - 01.2009
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Environmental Services
St. Francis Rehabilitation and Nursing Center
01.2006 - 02.2008
- Helped with the 3rd floor remodeling
- Painted and Stained
- Moved Furniture
- Maintained a clean work space
Education
High School Diploma -
Blackwell Job Corp
4203 Novak Lane, Laona Wi, 5454111-2020
Skills
- Time management
- Cash handling
- Framing
- Teamwork and collaboration
- Product restocking
- Attention to detail
- Decision-making
- Heavy lifting
- Equipment cleaning
- Cooking techniques
- Cart collection
- Maintaining safety
- Highly motivated
- General carpentry
- Order preparation
- Punctuality
- Stock replenishment
- Efficient dishwashing
- Dependability
- Label reading
- Professional attitude
- Workplace safety
- Materials handling
- Order taking and processing
- Worksite safety
- Accurate money handling
- Safety awareness
- Reliable and trustworthy
- Staff motivation
- Kitchen management
Certification
- OSHA Certified
- ServSafe Food Handler's Certification
Timeline
Line Cook/Shift Manager
Restaurant International/Burger King
01.2019 - 01.2020
Line Cook
Mc Donalds LLC
01.2018 - 01.2020
Carpenter Apprentice
Job Corps Trade School
11.2015 - 02.2017
Pizza Maker
Domino's Pizza
01.2014 - 01.2015
Line Cook/Food Prep Cooking Assistant
Cke Restaurants
01.2013 - 01.2014
Cart Pusher/Overnight Stocker
Cave Enterprises
01.2009 - 01.2011
Head Dishwasher
The Shack Bar and Grill
01.2007 - 01.2009
Environmental Services
St. Francis Rehabilitation and Nursing Center
01.2006 - 02.2008
High School Diploma -
Blackwell Job Corp
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