Charles House
Pulaski
Summary
Dynamic TPR Manufacturing Technician 4 at Raymond Corporation with proven expertise in troubleshooting and project management. Adept at optimizing production processes and maintaining safety standards, I excel in fostering teamwork and communication. Recognized for enhancing equipment reliability and implementing effective preventive maintenance strategies, ensuring operational excellence.
Overview
25
25
years of professional experience
Work History
TPR Manufacturing Technician 4
Raymond Corporation
East Syracuse
11.2018 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Partnered with team members to fulfill project requirements, create solutions, and meet deadlines.
- Worked closely with suppliers to maintain proper MRO stock levels for the entire COE using SAP, WaveTrak, and Ariba procurement systems.
- Followed regulations, policies, and procedures for health, safety, and environmental compliance.
- Troubleshot problems with equipment, devices or products.
- Helped design the layout, created programs and set up machines to produce required materials.
- Developed Standard works, wrote operator care for equipment and set up preventative maintenance schedules in Tabware.
- Managed processing of invoice ATPs to ensure timely payments.
- Maintained a database for tracking the OEE of equipment.
- Performed BEC's on equipment to repair and refurbish them.
- Participated in the VR Buck prototype project.
- Conducted routine inspections to identify and resolve equipment issues promptly.
- Aided in troubleshooting mechanical problems, reducing downtime during production runs.
- Performed machine set-up activities prior to start up of production run.
- Assisted in training other technicians on proper use of equipment and safety protocols.
- Identified problems within the assembly line and implemented solutions accordingly.
Quality Technician
Raymond Corporation
East Syracuse
02.2018 - 11.2018
- Inspected, tested and measured materials, products and installations against specifications.
- Measured product dimensions to assess compliance with specifications.
- Analyzed and interpreted blueprints, data and manuals to determine precise specifications.
- Analyzed and interpreted blueprints, data and manuals to determine precise specifications.
- Used tools such as calipers, micrometers, height gauges, protractors, or ring gauges to ensure quality.
- Conducted audits on internal controls, identifying issues and presenting actionable findings in reports.
- Engaged with business leaders and stakeholders to communicate audit results and drive quality improvements.
Warranty Technician
Raymond Corporation
East Syracuse
06.2016 - 02.2018
- Troubleshot and diagnosed equipment malfunctions swiftly, ensuring minimal downtime.
- Identification of technical issues and analysis of warranty claims.
- Performed root cause analysis using 5 why's on materials to prevent future defects.
- Validated and credited warranty requests in a timely manner.
- Verified claim data correctness in preparation for processing.
- Presented findings to upper management and technical departments to drive improvements and prevent future failures.
- Oversaw SAP functions for the warranty portal.
- Championed TPS activities within warranty group and across organization to enhance process quality.
- Worked to improve overall quality of RayBuilt offerings.
Bartender
Applebee's Neighborhood Grill & Bar
North Syracuse
03.2006 - 05.2016
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers to premium brands, enhancing overall sales.
- Balanced daily registers and generated sales reports to inform management decisions.
- Implemented special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
- Built rapport with patrons, fostering repeat business and customer loyalty.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Machinist/Shipping and Receiving Clerk
CWR
East Syracuse
10.2004 - 12.2008
- Collaborated with vendors and customers to ensure precise processing of inbound and outbound shipments.
- Reached out to transport companies and suppliers to facilitate shipment tracking and returns.
- Verified bills of lading against received merchandise, inspected for damages, and organized distribution to appropriate departments.
- Created shipping orders and bills of lading to effectively direct and route materials.
- Measured and marked dimensions and reference points to meet precise specifications.
- Selected appropriate speeds and feeds according to metal type and finish specifications.
- Calibrated machinery to optimize performance based on project requirements.
- Increased equipment lifespans by incorporating thorough preventive and corrective maintenance processes.
- Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
Bartender/ Manager
TGIFridays
Dewitt
06.2001 - 10.2005
- Managed bar area, overseeing cocktail design, menu development, inventory management, regulation compliance, and customer relationships to enhance service quality.
- Motivated team through constructive feedback, fostering an environment that prioritized exceptional patron experiences.
- Collaborated with staff to enhance customer satisfaction and streamline procedures, contributing to improved profitability.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Produced and balanced daily and weekly sales reports.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
- Managed schedules, accepted time off requests and found coverage for shifts.
Education
Bachelor of Science - Business Administration
Oswego State University
Oswego, NYSkills
- Machine setup
- Troubleshooting
- Troubleshooting methods
- SAP proficiency
- Inventory management
- Log maintenance
- Process observation
- Maintenance planning
- Equipment preparation
- Analytical
- Critical thinking
- Adaptive problem solving
- Resource optimization
- Project management
- Microsoft Office
- Time management
- Multitasking
- Leadership
- Organizational skills
- Conflict resolution
- Communication
- Organizational skills
- Maintenance planning
Timeline
TPR Manufacturing Technician 4
Raymond Corporation
11.2018 - Current
Quality Technician
Raymond Corporation
02.2018 - 11.2018
Warranty Technician
Raymond Corporation
06.2016 - 02.2018
Bartender
Applebee's Neighborhood Grill & Bar
03.2006 - 05.2016
Machinist/Shipping and Receiving Clerk
CWR
10.2004 - 12.2008
Bartender/ Manager
TGIFridays
06.2001 - 10.2005
Bachelor of Science - Business Administration
Oswego State University