Charles Howard
8618 Rose Garden Dr
Summary
Dynamic professional with a proven track record in public administration and organizational leadership at Front Desk Air BNB. Expert in enhancing guest satisfaction through effective relationship building and operational policy implementation. Skilled in budget preparation and emergency management, driving improvements in service delivery and team performance.
Overview
2026
2026
years of professional experience
Work History
Assistant City Manager
Front Desk Air BNB
- Assisted in developing and implementing operational policies for improved guest experiences.
- Coordinated cross-functional teams to enhance service delivery and responsiveness.
- Analyzed guest feedback to identify areas for service improvement and satisfaction enhancement.
- Managed scheduling and resource allocation to optimize property occupancy rates.
- Facilitated staff training sessions to ensure adherence to hospitality standards and procedures.
- Researched issues, wrote reports and presented findings to city council.
Housekeeping
Hyatt Regency Houston
2023 - Current
- Greeted and checked in guests, ensuring a welcoming atmosphere.
- Managed reservations using hotel management software, optimizing occupancy rates.
- Assisted guests with inquiries, providing accurate information about services and amenities.
- Coordinated with housekeeping to ensure room readiness and guest satisfaction.
- Handled payment transactions efficiently, maintaining accuracy in financial processes.
- Collaborated with team members to streamline check-in/check-out procedures for efficiency.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk /housekeeping
Red Roof Inn & Suites Hotel
2021 - 2023
- Maintained cleanliness and organization of guest rooms to ensure high standards of hospitality.
- Assisted in laundry operations, including washing, drying, and folding linens efficiently.
- Collaborated with team members to meet daily cleaning schedules and enhance workflow.
- Responded promptly to guest requests and inquiries, promoting a positive experience.
- Developed strong rapport with repeat guests, fostering loyalty to the hotel brand.
- Assisted in managing lost property procedures by logging items left behind by guests and facilitating their safe return when possible.
- Contributed to team efforts in maintaining high standards of cleanliness throughout all common areas of the hotel.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Assisted with reservation management, effectively handling cancellations and modifications to bookings.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
Front Desk Agent
Margaritaville Beach Hotel
2020 - 2021
- Greeted and checked in guests, ensuring a welcoming atmosphere.
- Managed reservations using hotel management software, optimizing occupancy rates.
- Assisted guests with inquiries, providing accurate information about services and amenities.
- Coordinated with housekeeping to ensure room readiness and guest satisfaction.
- Handled payment transactions efficiently, maintaining accuracy in financial processes.
- Collaborated with team members to streamline check-in/check-out procedures for efficiency.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Associate of Arts - Fine Arts
Atlanta Metropolitan State College
Atlanta, GA05.2005
High School Diploma -
South Side High School
Atlanta, GA06.2002
Skills
- Public administration
- Organizational leadership
- Intergovernmental relations
- Relationship building
- Emergency management
- Meeting leadership
- Budget preparation
Timeline
Assistant City Manager
Front Desk Air BNB
Housekeeping
Hyatt Regency Houston
2023 - Current
Front Desk /housekeeping
Red Roof Inn & Suites Hotel
2021 - 2023
Front Desk Agent
Margaritaville Beach Hotel
2020 - 2021
Associate of Arts - Fine Arts
Atlanta Metropolitan State College
High School Diploma -
South Side High School