Charles Hurd
Wanaque,NJ
Summary
Dynamic professional with a proven track record in enhancing team performance and customer satisfaction Hoop Heaven and Extreme Motor Sports. Excelled in motivational skills and multitasking proficiency, significantly improving player abilities and operational efficiency. Demonstrated exceptional problem-solving and customer service, fostering positive relationships and driving success.
Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support.
Reliable Desk Worker well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
3
3
years of professional experience
Work History
Automotive Accessory Sales and Installation
Joe Chaubel
05.2024 - 08.2024
- Assisted in store merchandising efforts, creating visually appealing displays that showcased available products effectively.
- Provided exceptional after-sales support by addressing customer concerns promptly and professionally.
- Developed strong relationships with suppliers, ensuring timely deliveries of quality automotive accessories.
Hoop Heaven Youth Basketball Coach
Kyle Sabella
09.2022 - Current
- Enhanced player performance by implementing strategic training sessions and skill development drills.
- Developed individualized coaching plans for players to address specific strengths and areas of improvement.
- Boosted team spirit and motivation through effective communication and positive reinforcement techniques.
- Established a safe and supportive environment for players, fostering open communication between athletes, coaches, and parents.
- Nurtured positive relationships with parents through consistent communication about their child''s progress as an athlete and team member.
- Promoted sportsmanship among players by modeling respectful behavior during games and practices.
Hoop Heaven Desk Associate
Kyle Sabella
10.2021 - Current
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Completed cashier and point of sale operations.
- Answered phones and assisted callers with inquiries.
- Managed multiple tasks simultaneously, prioritizing workload for optimal results and efficiency.
- Collected fees and payments.
- Enforced policies and procedures to increase efficiency.
Education
High School Diploma -
Boonton High School
Boonton, NJ06-2024
Skills
- Basketball fundamentals
- Motivational skills
- Positive reinforcement
- Team management
- Parent communication
- Court awareness
- Multitasking proficiency
- Data entry expertise
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Cash handling
- Credit and cash payments
Timeline
Automotive Accessory Sales and Installation
Joe Chaubel
05.2024 - 08.2024
Hoop Heaven Youth Basketball Coach
Kyle Sabella
09.2022 - Current
Hoop Heaven Desk Associate
Kyle Sabella
10.2021 - Current
High School Diploma -
Boonton High School
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