Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Timeline
Generic
Charles Hurd

Charles Hurd

Executive Leadership
Minneapolis,MN

Summary

Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Business Consultant/ Supplier Diversity Consultant

MEDA
Minneapolis, MN
08.2023 - Current
  • Provided expert business consulting services to clients at Meda (mention the duration of your employment)
  • Assisted clients in developing effective business strategies and solutions tailored to their specific needs
  • Conducted thorough market research and analysis to identify opportunities and potential risks for clients
  • Developed comprehensive business plans, including financial projections, to guide clients in achieving their goals
  • Collaborated with cross-functional teams to implement strategic initiatives and improve operational efficiency
  • Advised clients on best practices in areas such as marketing, sales, operations, and finance
  • Conducted training sessions and workshops to educate clients on business management principles and techniques
  • Maintained strong relationships with clients, ensuring ongoing support and addressing any concerns or challenges they faced
  • Consistently achieved positive feedback from clients for my professionalism, expertise, and ability to deliver results
  • Stayed up-to-date with industry trends and emerging technologies to provide innovative solutions to clients
  • Distribution of over 1 million dollars in grants and loans to Bipoc businesses within 5 months

Regional Vice President of Operations

Dave & Buster's
01.2019 - 03.2023
  • Proven track record of success in managing multiple Dave & Buster's locations, with a focus on driving revenue growth, improving operational efficiency, and delivering exceptional guest experiences
  • Skilled in developing and implementing strategic plans and initiatives to achieve business objectives, including sales targets, cost controls, and employee engagement
  • Strong leadership and team-building skills, with the ability to motivate and inspire teams to achieve high levels of performance and customer satisfaction
  • Experienced in recruiting, training, and developing talent at all levels of the organization, from entry- level staff to senior management
  • Proficient in financial analysis and reporting, with a deep understanding of key performance metrics and the ability to use data to inform decision-making
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders, including corporate leadership, franchisees, vendors, and customers
  • Familiarity with relevant laws, regulations, and industry best practices related to restaurant and hospitality management
  • Ability to adapt to changing business environments and priorities, and to lead teams through periods of transition and growth.

Area Vice President of Operations

Chick-fil-A
11.2015 - 01.2019
  • Proven track record of success in managing multiple Chick-fil-A locations, with a focus on driving revenue growth, improving operational efficiency, and delivering exceptional guest experiences
  • Skilled in developing and implementing strategic plans and initiatives to achieve business objectives, including sales targets, cost controls, and employee engagement
  • Strong leadership and team-building skills, with the ability to motivate and inspire teams to achieve high levels of performance and customer satisfaction
  • Experienced in recruiting, training, and developing talent at all levels of the organization, from entry- level staff to senior management
  • Proficient in financial analysis and reporting, with a deep understanding of key performance metrics and the ability to use data to inform decision-making
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders, including corporate leadership, franchisees, vendors, and customers
  • Familiarity with relevant laws, regulations, and industry best practices related to restaurant and hospitality management
  • Ability to adapt to changing business environments and priorities, and to lead teams through periods of transition and growth
  • Strong commitment to Chick-fil-A's values and culture, with a passion for delivering exceptional service and making a positive impact in the community.

On Air Talent, ESPN
01.2013 - 10.2017
  • Proven track record of success in delivering engaging and informative sports content to radio audiences, with a focus on building strong connections with listeners and driving ratings growth
  • Skilled in conducting interviews with athletes, coaches, and other sports figures, and in providing insightful analysis and commentary on a wide range of sports topics
  • Strong ability to work collaboratively with producers, writers, and other members of the production team to develop compelling show segments and features
  • Experienced in using social media and other digital platforms to engage with listeners and promote show content
  • Proficient in operating radio broadcasting equipment and software, with a deep understanding of industry standards and best practices
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and listeners
  • Familiarity with relevant laws, regulations, and industry best practices related to radio broadcasting and journalism
  • Ability to work flexible hours, including early mornings, evenings, and weekends, and to adapt to changing show formats and schedules
  • Strong passion for sports and a deep knowledge of current events and trends in the sports world.

Automotive Sales Manager

BMW of Schererville
02.2013 - 11.2015
  • Proven track record of success in managing a high-performing sales team, with a focus on driving revenue growth, improving customer satisfaction, and achieving sales targets
  • Skilled in developing and implementing strategic sales plans and initiatives to achieve business objectives, including market share growth, customer retention, and profitability
  • Strong leadership and team-building skills, with the ability to motivate and inspire teams to achieve high levels of performance and customer satisfaction
  • Experienced in recruiting, training, and developing talent at all levels of the organization, from entry- level sales associates to senior management
  • Proficient in financial analysis and reporting, with a deep understanding of key performance metrics and the ability to use data to inform decision-making
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders
  • Familiarity with relevant laws, regulations, and industry best practices related to automotive sales and dealership management
  • Ability to adapt to changing market conditions and customer preferences, and to lead teams through periods of transition and growth
  • Strong passion for the BMW brand and a deep knowledge of the automotive industry and market trends.

Asst.General Manager

La-Z-Boy
05.2010 - 02.2013
  • Proven track record of success in managing a high-performing retail team, with a focus on driving sales growth, improving customer satisfaction, and achieving operational excellence
  • Skilled in developing and implementing strategic plans and initiatives to achieve business objectives, including sales targets, cost controls, and employee engagement
  • Strong leadership and team-building skills, with the ability to motivate and inspire teams to achieve high levels of performance and customer satisfaction
  • Experienced in recruiting, training, and developing talent at all levels of the organization, from entry- level sales associates to senior management
  • Proficient in financial analysis and reporting, with a deep understanding of key performance metrics and the ability to use data to inform decision-making
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders
  • Familiarity with relevant laws, regulations, and industry best practices related to retail management and customer service
  • Ability to adapt to changing market conditions and customer preferences, and to lead teams through periods of transition and growth
  • Strong passion for the La-Z-Boy brand and a deep knowledge of the furniture industry and market trends.

General Manager

Hilton Garden Inn
Merrillville, IN
03.2007 - 04.2010
  • Proven track record of success in managing a high-performing hotel team, with a focus on driving revenue growth, improving guest satisfaction, and achieving operational excellence
  • Skilled in developing and implementing strategic plans and initiatives to achieve business objectives, including occupancy rates, ADR, RevPAR, and guest loyalty
  • Strong leadership and team-building skills, with the ability to motivate and inspire teams to achieve high levels of performance and guest satisfaction
  • Experienced in recruiting, training, and developing talent at all levels of the organization, from entry- level staff to senior management
  • Proficient in financial analysis and reporting, with a deep understanding of key performance metrics and the ability to use data to inform decision-making
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and other stakeholders
  • Familiarity with relevant laws, regulations, and industry best practices related to hotel management and guest service
  • Ability to adapt to changing market conditions and guest preferences, and to lead teams through periods of transition and growth
  • Strong passion for the Hilton Garden Inn brand and a deep knowledge of the hospitality industry and market trends.

General Manager

Chick-fil-A
Valdosta, GA
03.2006 - 06.2009
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
  • Prepared for and executed new menu implementations
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Carefully interviewed, selected, trained and supervised staff
  • Led and directed team members on effective methods, operations and procedures
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Officer

K, U.S. Navy
01.2002 - 01.2006
  • Supervised teams in support of security and installation law and order operations
  • Led basic reconnaissance operations and reported enemy movements to commanding officers
  • Trained in the use of tear gas and explosives
  • Documented and processed classified materials
  • Planned crime prevention measures and operated police desks
  • Tracked and filed administrative paperwork and personnel folders.

US Navy
01.2002 - 01.2006
  • Military police/k9

Education

B.A. - Communications

University of Southern California
March 2007

Skills

  • SALES (10 years)
  • Public Relations (10 years)
  • Customer Service (10 years)
  • MARKETING (10 years)
  • Opera,OnQ (6 years)
  • Law Enforcement (5 years)
  • Sales Management
  • Upselling
  • Profit & Loss
  • Budgeting
  • Restaurant Management
  • Serving Experience
  • Labor Cost Analysis
  • POS
  • Presentation Skills
  • Forecasting
  • Security
  • Recruiting
  • Kitchen Management Experience
  • Account Management
  • Interviewing
  • Restaurant Experience
  • Outside Sales
  • Financial acumen
  • Analysis skills
  • Leadership
  • Team management
  • Presentation skills
  • Business development
  • Relationship management
  • Profit & loss
  • Military Service
  • Certifications and Licenses
  • ServSafe Alcohol
  • Servesafe food
  • Opera
  • OnQ
  • TIPS
  • ABC licence
  • TABC
  • Driver's License
  • Assessments
  • Work motivation — Proficient
  • September 2020
  • Level of motivation and discipline applied toward work
  • Full results: Proficient
  • Supervisory skills:
  • Motivating & assessing employees — Proficient
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Outside sales — Proficient
  • August 2020
  • Understanding and responding appropriately in sales scenarios, and performing common sales
  • Calculations
  • Sales skills — Proficient
  • Influencing and negotiating with customers
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Additional Information
  • KEY QUALIFICATIONS
  • Management responsibility with an organization where demonstrated skills in
  • Marketing, administration, and sales can be translated into improved growth and
  • Profitability
  • Training Proficiency
  • Business Planning
  • Staff Training
  • Project Management
  • Revenue Generation
  • Account Retention
  • Business Requirements Documents (BRDs)
  • Information Updates
  • Organizational Improvements
  • Operational Procedures
  • Contracting Enhancement
  • Quality Assurance and Control
  • Strategic Vision
  • Strategic Planning
  • Negotiation Competency
  • Business Development
  • Organizational Systems
  • Business Intelligence Analysis
  • Performance Improvement
  • Workforce Management System Software
  • Financial Statement Review
  • System Optimization
  • Guest Relations
  • Distribution Management
  • Operational Efficiency
  • Retail Knowledge
  • Corporate Communications
  • Planning and Execution

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancement

Timeline

Business Consultant/ Supplier Diversity Consultant

MEDA
08.2023 - Current

Regional Vice President of Operations

Dave & Buster's
01.2019 - 03.2023

Area Vice President of Operations

Chick-fil-A
11.2015 - 01.2019

Automotive Sales Manager

BMW of Schererville
02.2013 - 11.2015

On Air Talent, ESPN
01.2013 - 10.2017

Asst.General Manager

La-Z-Boy
05.2010 - 02.2013

General Manager

Hilton Garden Inn
03.2007 - 04.2010

General Manager

Chick-fil-A
03.2006 - 06.2009

US Navy
01.2002 - 01.2006

Officer

K, U.S. Navy
01.2002 - 01.2006

B.A. - Communications

University of Southern California

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Charles HurdExecutive Leadership