Hi, I’m
Charles Hyde
Denton,MD
Summary
Proven leader in warehouse and customer service roles, notably at Walmart, where I enhanced stock organization and team leadership. Expert in pallet jack operation and verbal communication, I significantly improved productivity and customer satisfaction. Skilled in heavy lifting and fostering team success, my approach consistently delivers results beyond expectations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
years of professional experience
Work History
Walmart
Stock Room Associate
04.2022 - Current
Job overview
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Maintained fitness in order to move merchandise efficiently and safely.
- Managed timely and effective replacement of damaged or missing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Shelved new and returned inventory according to proper storage procedures.
Food Lion
Center Store Lead
02.2020 - 04.2022
Job overview
- Trained and mentored stock crew, answering questions and providing effective oversight so that employees understand job duties.
- Followed inventory control procedures for accuracy and operated forklifts to move items.
- Checked store shelves for proper cleaning and stock levels.
- Addressed unsafe conditions immediately for prompt resolution.
Wal-Mart Supercenter
Customer Service Representative
04.2014 - 02.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Lowes
Customer Service Representative
03.2013 - 04.2014
Job overview
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Walmart
Customer Service Representative
02.2010 - 02.2013
Job overview
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Target
Truck Unloader Associate
02.2008 - 11.2009
Job overview
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Unloaded packages with care and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
- Assisted other team members in navigating large loads.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Home Depot
Customer Service Representative
04.2006 - 12.2007
Job overview
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective replacement of damaged or missing products.
Harris Crab House
Restaurant Busser
06.2000 - 02.2003
Job overview
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Kent Island High SchoolStevensville, MD
High School Diploma
05.2003
Chesapeake CollegeWye Mills, MD
No Degree from General Studies
University of PhoenixTempe, AZ
Bachelor of Science from Communications
05.2016
Skills
- Stock Rotation
- Heavy Lifting
- Loading and unloading
- Warehouse Safety
- Pallet Jack Operation
- Stock organization
- Team Leadership
- Verbal and written communication
Timeline
Stock Room Associate
Walmart
04.2022 - Current
Center Store Lead
Food Lion
02.2020 - 04.2022
Customer Service Representative
Wal-Mart Supercenter
04.2014 - 02.2020
Customer Service Representative
Lowes
03.2013 - 04.2014
Customer Service Representative
Walmart
02.2010 - 02.2013
Truck Unloader Associate
Target
02.2008 - 11.2009
Customer Service Representative
Home Depot
04.2006 - 12.2007
Restaurant Busser
Harris Crab House
06.2000 - 02.2003
Kent Island High School
High School Diploma
Chesapeake College
No Degree from General Studies
University of Phoenix
Bachelor of Science from Communications
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