CHARLES IBU
Irvington,NJ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Administrator
Standard Chartered Bank Nigeria L:imited
01.2009 - 03.2011
- System monitoring/Risk mitigation planning
- Completed reports detailing network and systems performance and downtime issues.
- Optimize processes and lead process improvement
- Manage staff and user credentials and frameworks
- Troubleshoot technical issues
- Create and implement training for staff
- Coordinate and provide support for Firewall and network system
- Administration of the Bank's Automated Teller Machine(ATM) products, services and related systems
- Contributes to the Bank's deposit growth strategies and goals
- Oversees ATM related electronic fund transfer (EFT), customer disputes/frauds in accordance with local and federal regulations
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
Branch Support Officer & ATM Custodian
Standard Chartered Bank Nigeria Ltd
05.2008 - 03.2011
- Identify, highlight and escalate priority issues and VOCs to Superior
- Reviewed new accounts for required documentation.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reduced process bottlenecks and enhanced production by training and coaching employees on practices, procedures, and performance strategies.
- Monitored performance and completed appraisals for direct reports.
- Conducted branch management and oversight of market area.
Branch Operations Manager
Standard Chartered Bank Nigeria Limited
12.2013 - 12.2018
- Monitor daily operations to ensure a free flow process, supervise the execution of daily tasks and manage supervised cash shipments.
- Develop and enforce sound policies and structures for accountability and the growth of the company
- Create a strong workforce by developing competent individuals in the banking operations team to achieve targets.
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Manage financial back up plans to protect business operations in the event of major crises that could result in huge losses
- Collaborate with heads of other units to develop best practices for successful banking operations.
- Maintained friendly and professional customer interactions.
- Performed monthly compliance checks and completed daily Bank Secrecy Act reports.
- Maintained branch files for major accounts, investments and employees.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Teller Service Manager
Standard Chartered Bank Nigeria Limited
03.2011 - 12.2013
- Overseeing operations in the bank with regard to deposits and withdrawal
- Ensuring that the checks, drafts and other documents regarding deposits and withdrawals are in order
- Checking the balance sheet on a daily basis in order to nip discrepancies in the bud
- Ensure that good customer care is being provided
- Formulating strategies to improve the working of the bank
- Ensuring that all financial documents are kept updated
- May have to deal with customers
- Ensuring that the pay back of loans goes on as per schedule
- Participating in hiring and firing of staff
- Motivating the staff to do better and improve the efficiency of the bank
Education
Bachelor of Science - Geography
UNIVERSITY OF JOS
Jos, Plateau St., Nigeria07.2005
Skills
- Basic Mathematical Aptitude
- Business Intelligence Gathering and Revenue Generation
- Risk analysis, management and Fraud Detection
- Team Supervision, operation management and efficiency
- Writing Reports and Document Flow Coordination
- Excellent Time Management
- Security and Safety Protocols
- Strategic Planning, goals and performance
- Customer and Vendor Relations
- Attention to Detail
- Client Relationship Management
- Proficiency in MS Office
- Excellent Communication Skills
- Strong Interpersonal Skills
- Team Player and Conflict Resolution
- Regulatory Compliance
- Documentation
- Excellent Work Ethic
- Information Management
- Project Management
- Deductive Reasoning Ability
- Performance Tracking and Evaluations
- Supplier Relations
- Collaborate Cross-Functionally
Certification
- Google Data analytics Professional certificate -March 2023 to Present
- Operations Management: Quality and Supply Chain-University of Illinois at Urbana-Champaign)-August 2023-present
Languages
English
Professional Working
Timeline
Branch Operations Manager
Standard Chartered Bank Nigeria Limited
12.2013 - 12.2018
Teller Service Manager
Standard Chartered Bank Nigeria Limited
03.2011 - 12.2013
System Administrator
Standard Chartered Bank Nigeria L:imited
01.2009 - 03.2011
Branch Support Officer & ATM Custodian
Standard Chartered Bank Nigeria Ltd
05.2008 - 03.2011
Bachelor of Science - Geography
UNIVERSITY OF JOS
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