Charles Jackel
Yukon
Summary
Skilled Service Technician with a proven track record at Air Technologies, enhancing customer trust through exceptional service and transparent communication. Expert in equipment diagnostics and OSHA compliance, I streamline processes for efficiency and safety. My leadership at Guardian Heat and Air propelled business growth through strategic client relationships and team development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Air Technologies
03.2023 - Current
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
Service Technician
Rucker Mechanical
06.2020 - 03.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Owner
Guardian Heat and Air
02.2017 - 06.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Service Manager
Ron's Heat and Air
03.2012 - 02.2017
- Identified root causes of recurring problems for long-term solutions and improvements.
- Trained and guided team members for improved overall performance and morale.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
GED -
Paschal High School
Fort Worth, TX04-1990
Skills
- Proficient in Equipment Diagnostics
- OSHA Compliance Knowledge
- Customer-Focused Communication
- Mechanical aptitude
- Project estimation and bidding
- Effective Time Management
Certification
- EPA Section 608 Technician Certification- Environmental Protection Agency.
- OSHA Certified
- Mechanical Contractors License- Oklahoma CIB 03/2020
Timeline
Service Technician
Air Technologies
03.2023 - Current
Service Technician
Rucker Mechanical
06.2020 - 03.2023
Owner
Guardian Heat and Air
02.2017 - 06.2020
Service Manager
Ron's Heat and Air
03.2012 - 02.2017
GED -
Paschal High School
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