Charles Jacobs

• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Managed work and performance of more 70 employees.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Managed work and performance of more than 50 employees.
• Performed analyses to gather data for operational and to help forecast team needs.
• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Evaluated and enhanced Donor Floor and Reception programs by Introducing new methods, practices, and systems to reduce turnaround times and to strengthen operations.
• Directed work of Reception team to deliver exceptional client experiences.
• Assisted with payroll for over 50 employees.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and
organize workflows.
Enforced rules and regulations outlined in company manual to set forth expectations
comprehensibly and consistently.
Maintained clean and well-organized production areas to avoid violations or unnecessary
work delays due to hazards or inefficient layouts.
Created successful work schedules for approximately 50 staff members to maintain deadlines
and fully staff shifts.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Achieved results by working with staff to meet established targets.
Developed and implemented customer service policies to enhance satisfaction.
Solicited customer feedback to identify and improve on areas of weakness.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Planned and implemented performance improvement and quality assurance programs.
• Suggested improvements to designs and documentation to improve product reliability and manufacturability.
• Minimized down time [Number]% by reducing production rework and recalls.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Inspected finished goods to verify conformance with customer specifications and company quality standards.