CHARLES J. De VOSE
Wilmington,DE
Summary
Goal-oriented self starter with strong leadership, interpersonal, sales management, client relations and problem solving skills. A consummate detail oriented professional with excellent communication and customer service skills specifically in times of crisis and escalated issues. Proficient computer skills including the entire Microsoft Office Suite.
Overview
22
22
years of professional experience
Work History
Conductor Trainee
SEPTA
Philadelphia, PA
11.2016 - 06.2017
- Received and followed directions from train dispatchers.
- Communicated effectively with other staff members over the radio during journeys.
- Provided customer service assistance to passengers with inquiries or complaints.
- Motivated members to provide first-rate performances by applying honed skills and experience.
- Responded quickly and appropriately to emergency situations as they arose on board the train.
- Observed train movement to ascertain functionality.
- Operated trains, adhered to route plans and maintained operations and repair schedules.
Shift Supervisor/Security Guard
Allied Security
Philadelphia, USA
01.2002 - 08.2016
- Investigate disturbances and in the event of an emergency maintain order and safety of occupants
- Understands and maintains strict compliance with the law and company policies concerning apprehensions, search and seizure and the presentation of evidence
- Conducts audits to ensure company compliance to safety and security standards
- Manage training and shift schedules of all security personnel
- Record all daily, weekly and monthly activities relevant to the safety and security of the company
- Develop all incident, accident and near-miss and investigate reports all within 24 hours to Security Manager
- Respond to associate accidents to facilitate first aide and minimize company liability
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Senior Service Representative
Budget Rent-A-Car
Philadelphia, USA
01.1997 - 01.2002
- Dispatched service agents to and from various locations while ensuring accurate records of vehicle inventory
- Ensured 100% customer satisfaction through effective communication during opening and closing of rental contracts
- Maintained vehicle compliance with the PA Department of Transportation Motor Vehicle Code Regulations
- Initiated annual inspections and emissions on company vehicles
- Performed as a 'team player' in a fast paced work environment, while demonstrating leadership and coaching skills
Non-Hazardous Waste Maintenance Attendant
City of Philadelphia
Philadelphia, USA
01.1995 - 01.1997
- Operated city dump trucks that carried non-hazardous waste materials and transported to near by waste site
- Maintained environmental control and waste reduction through clean-ups and recycling strategies
- Ensured clean and healthy environments by monitoring the use of production equipment to eliminate waste
- Enforced waste control measures such as recycling, scrap separation and reclamation
Education
General Studies -
Community College of Philadelphia
01.1999
Vocational Technical High School -
BOK Vocational Technical High School
01.1997
Skills
- Federal regulations compliance
- Track inspection
- Yard operations
- Equipment troubleshooting
- Train operations
- Route planning
- Signal interpretation
- Railroad safety
- Communication protocols
- Locomotive operation
Timeline
Conductor Trainee
SEPTA
11.2016 - 06.2017
Shift Supervisor/Security Guard
Allied Security
01.2002 - 08.2016
Senior Service Representative
Budget Rent-A-Car
01.1997 - 01.2002
Non-Hazardous Waste Maintenance Attendant
City of Philadelphia
01.1995 - 01.1997
General Studies -
Community College of Philadelphia
Vocational Technical High School -
BOK Vocational Technical High School