CHARLES JEFFRIES

• Prepared detailed reports summarizing financial results of operations for each property in the portfolio.
• Negotiated contracts with vendors to obtain favorable pricing on services provided.
• Monitored tenant complaints, addressed issues promptly, and ensured customer satisfaction.
• Reviewed financial reports on a monthly basis to evaluate operational performance of the portfolio.
• Developed annual budgets and tracked expenses for each property.
• Provided guidance and leadership to subordinate staff members within the organization.
• Analyzed market trends to forecast future demand for properties in the region.
• Conducted regular property inspections to ensure compliance with safety standards.
• Enforced lease terms and conditions as well as applicable laws relating to tenancy.
• Implemented best practices across multiple sites to improve efficiency of operations.

• Managed above and below wing staff for United, Delta, American, Air Canada, and Allegiant Airlines.
• Conducted regular meetings with senior management to assess progress toward objectives.
• Streamlined processes to improve organizational capacity and operational efficiency.
• Championed safety by enforcing SOP compliance and promoting a safety-first culture.
• Oversaw financial accounts to ensure adherence to budgetary constraints.
• Tracked staffing needs and facilitated hiring to sustain optimal headcount.
• Coordinated training activities to ensure compliance with company policies.
• Developed strategies to enhance customer satisfaction and loyalty.

• Hired and managed contractors to execute renovation projects across multiple properties.
• Conducted thorough research and analysis of properties for investment opportunities.
• Built relationships with sellers to facilitate successful deal closures.
• Negotiated property purchases, rehabilitation plans, and sales strategies.
• Oversaw payroll and human resources functions, including recruitment and onboarding processes.
• Utilized various software tools to enhance operational efficiency.
• Collaborated effectively within teams to improve workplace productivity.
• Applied advanced technical skills to troubleshoot complex issues and implement effective solutions.

Managed construction of commercial buildings from inception to completion.

• Developed and implemented project plans, budgets, and schedules.
• Monitored progress to ensure adherence to quality control standards.
• Conducted regular meetings with clients to review progress and changes.
• Advised clients on cost-reduction strategies while maintaining quality.
• Analyzed cost estimates to verify compliance with budget constraints.
• Led post-project reviews to evaluate successes and identify improvements.
• Organized subcontractors for timely project delivery.

• Successfully maintained property rentals through effective advertising and vacancy fulfillment.
• Established rental rates by calculating overhead costs, taxes, and profit margins.
• Negotiated leases, secured tenant contracts, and collected security deposits promptly.
• Resolved tenant complaints by inspecting units, enforcing occupancy rules, and planning necessary repairs.
• Ensured property security via contracts with patrol services and installation of safety devices.
• Enforced occupancy policies by addressing violations decisively.
• Prepared financial reports through comprehensive data collection and analysis.
• Achieved organizational goals by pursuing new opportunities and enhancing property value.

• Delivered legendary customer service for operations, ramp, and gates.
• Developed key performance indicators to assess operational effectiveness.
• Supervised daily workflows of employees to enhance productivity and quality standards.
• Monitored efficiency of processes, team performance, and customer satisfaction.
• Addressed issues such as delayed flights and baggage discrepancies promptly.
• Resolved customer complaints in alignment with company guidelines.
• Trained new employees on above-the-wing and below-the-wing operations.
• Managed passenger check-in, ticket verification, seat assignments, and boarding procedures.