CHARLES JEFFRIES
El Paso,TX
Summary
Dedicated and compassionate professional with a strong background in overseeing daily operations and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Demonstrated expertise in team management and strategic planning. Experienced in optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of successfully managing cross-functional teams to achieve targeted outcomes.
Overview
28
28
years of professional experience
Work History
General Manager
GAT Airline Ground Support
01.2021 - Current
- Manage above the wing and below the wing staff for United Airlines, Delta Airlines, American Airlines, Air Canada, and Allegiant Airlines
- Maintain constant communication with corporate management, staff, and vendors to ensure proper operations of each organization
- Safety Champion - made sure all SOP are followed and instilling a culture of safety to the team
- Emphasizing that Safety is our number one Core Value
- Work with our Business Partners to make sure all operations are meeting performance goals and TCI metrics
- Grow the efficiency of existing processes and procedures to enhance and sustain the organization's internal capacity
- Actively pursue strategic and operational objectives -Track staffing requirements, hiring new employees as needed to keep with optimal headcount
- Oversee all accounts and financials to make sure we stay in budget
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for all direct reports and problem resolution
- Resolved all IT/Tech issues for the airline
- Created ticket numbers and resolved Tech issues
- Conduct and participate in audits for multiple airlines and issue corrective actions for findings
- Manage Payroll and Human Resource, including interviews, hiring, on-boarding, scheduling, payroll, and benefits
- Work closely with legal and safety departments to ensure that activities remain compliant
- Ensure that all training is up to date and everyone is compliant with each contract
- Train new hires and make sure current employees stay compliant with recurrent training
- Conduct budget reviews and report cost plans to upper management
- Interact daily with airport authorities, including airport operations, TSA, FAA, airport police, and airline personnel
- Assist multiple airports with training and leadership support and mentorship
- Oversee all GSE and inventory to make sure all equipment is working properly and POIs conducted daily
Customer Service Manager, Operations Manager
HCJ Investments
01.2014 - 02.2024
- Hire and manage contractors
- Managed fix-and-flips over multiple properties
- Build relationships with sellers to close deals
- Negotiate properties to purchase, rehab and sell
- Research and analyze properties for investment and profit
- Manage Payroll and Human Resource, including interviews, hiring, on-boarding, scheduling, payroll, and benefits
Project Manager
Rock Faith Properties
10.2018 - 01.2020
- Provide excellent customer relations with clients and members of the establishment
- Negotiated sale and purchase prices of properties and services
- Bought and sold properties for customers
- Networked with clients to establish a relationship and establish rapport with investors
- Resolved customers real estate problems
- Hired and managed contractors to build or renovate properties
- Managed marketing and finances/budget for the company
- Managed the entire construction of commercial buildings
Customer Service Manager, Sales Manager
Green Diamond Properties
06.2014 - 10.2018
- Maintain property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Establish rental rates and calculate overhead costs, taxes, depreciation, and profit
- Negotiate leases, secure contracts from tenants, and collect security deposits
- Maintain properties by investigating and resolving tenant complaints, enforcing occupancy rules, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping and snow removal services
- Secure the property by contracting with the security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies
- Enforce occupancy policies and procedures by confronting violators
- Prepare financial reports by collecting, analyzing, and summarizing data and trends
- Reach organization goals by owning new and different requests and exploring opportunities to add value
- Create and manage the finance to ensure all work is done within budget and timeline is met.
Ground Operations
Southwest Airlines
12.1996 - 06.2014
- Provided legendary customer service for operations, customer service, ramp, and gates
- Ensured customers had the true experience of superb customer service by listening to their needs and fulfilling their requests to the best of my ability and guidelines
- Addressing issues like delayed flights, passenger disruptions, or baggage discrepancies
- Handled customer complaints and resolved any issues to meet their needs
- Managing the gate area, ensuring passengers are ready for boarding, coordinating with ground crew for boarding bridge operations
- Trained new employees in above and below the wing operations
- Managing passenger check-in process, verifying tickets, assigning seats, and coordinating boarding procedures
- Adhering to safety procedures and airline policies regarding security checks, documentation, and passenger handling
- Relaying important information to pilots such as weather updates, taxi instructions, and departure/arrival details
- Arranging for necessary services like fueling, catering, and lavatory servicing
- Coordinating accommodations for passengers with disabilities
Education
CERTIFICATE -
CERRITOS COLLEGE
05.1998
DIPLOMA -
BANNING HIGH SCHOOL
06.1993
Skills
- Safety Standards
- Leadership
- Team Building
- Verbal Communication
- Written Communication
- Conflict Resolution
- Customer Service
- Knowledge of Airline Policies
- Knowledge of Ticketing Systems
- Understanding of FAA Regulations
- Teamwork
- Efficient multi-tasker
- Operations management
Timeline
General Manager
GAT Airline Ground Support
01.2021 - Current
Project Manager
Rock Faith Properties
10.2018 - 01.2020
Customer Service Manager, Sales Manager
Green Diamond Properties
06.2014 - 10.2018
Customer Service Manager, Operations Manager
HCJ Investments
01.2014 - 02.2024
Ground Operations
Southwest Airlines
12.1996 - 06.2014
DIPLOMA -
BANNING HIGH SCHOOL
CERTIFICATE -
CERRITOS COLLEGE
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