CHARLES JENNINGS
Brooksville,FL
Summary
Collaborative leader with a strong background in staff training, team leadership, and case management. Experienced in guiding employees through complex billing issues, monitoring account activity, and maintaining accurate financial records. Focused on process improvement, compliance, and efficient service delivery.
Overview
1
1
Language
11
11
years of professional experience
Work History
Billing and Collections Supervisor
Hernando County BOCC
Brooksville, FL
03.2026 - 10.2026
- Created collection strategies for delinquent accounts, balancing effective recovery and customer relations.
- Supervised staff to enhance follow-up processes for delinquent county account collections.
- Communicated with residents about past-due invoices and collection options.
- Tracked collection activity in county financial systems and account files to support case management.
- Monitored compliance with county procedures for confidential account information.
- Ensured accurate payment application to maintain up-to-date customer account balances.
- Researched account issues and completed due diligence to resolve discrepancies.
- Generated and distributed revised customer statements to reflect accurate account information.
- Monitored overdue accounts using computers and automated systems.
- Resolved customer billing questions and payment discrepancies.
- Facilitated staff training on billing procedures and workflow updates to ensure compliance and efficiency.
- Prepared billing reports for management review.
- Managed multiple projects at once while meeting strict deadlines.
- Created monthly financial statements for management review and analysis.
- Negotiated payment terms with customers while following company policies.
- Led weekly staff meetings to discuss performance metrics, goals, objectives, and billing issues.
- Assisted accounting department with month-end close activities, including journal entries and adjusting entries tied to billing functions.
- Provided leadership insight and mentoring to newly hired employees on company programs.
- Guided employees through difficult or complex problems.
- Trained employees on best practices and protocols while leading teams to maintain optimal productivity.
Children's Allocations Analyst and Supervisor
California Department of Social Services
Sacramento, California
01.2016 - 03.2023
- Leading a team of skilled analysts of varying experience-levels to provide superior customer service to our internal and external stakeholders through the development of methodologies, utilizing various data and methods, to achieve equitable allocations to California counties, Tribes, and other agencies whom assist in the welfare of children and vulnerable adults
- Coordinated assignment allocation to ensure timely release of critical budgeting information for child welfare and adult programs.
- Correspond and confer with external partners to ensure maximization of state funding while upholding the intent of the program and adhering to all laws and regulations and upholding the CDSS Mission.
- Communicated regularly with upper management and executive staff to ensure alignment of program administration and strategic PR.
- Designed training curriculum to expedite the training process and foster a sense of purpose and intention within the department.
- Develop and implement strategic planning efforts to keep department agile and current.
- Deliver and present analyses related to expenditures for a given program administered by CDSS and respond timely to all Public Records Act requests from the public.
- Guide and lead various meetings to ascertain information and deliberate over possible next steps to operationalize CDSS Programs.
- Meet with staff to develop methodologies and ensure accuracy in staff assignments and projects, promoting growth and development and fostering independence in their role.
- Analyzed social services data for California Department of Social Services programs.
- Evaluated policies and regulations to ensure compliance with state social service standards.
Education
Bachelor of Arts - Spanish
California State University, Sacramento
Sacramento, CA06-2013
Skills
- Billing processes
- Collection strategies
- Payment processing
- Account reconciliation
- Financial reporting
- Regulatory compliance
- Data analysis
- Account management
- Team leadership
- Staff training
- Problem solving
Languages
Spanish
Full Professional
Timeline
Billing and Collections Supervisor
Hernando County BOCC
03.2026 - 10.2026
Children's Allocations Analyst and Supervisor
California Department of Social Services
01.2016 - 03.2023
Bachelor of Arts - Spanish
California State University, Sacramento