Overview
Work History
Education
Skills
Merchants
Employer
Certifications, Computer Repair & Maintenance
Timeline
Certification
Generic

CHARLES JOHNSON

PITTSBURGH,PA

Overview

24
24
years of professional experience

Work History

Environmental Technician

Rivers Casino
04.2023 - 07.2023
  • Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
  • Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
  • Worked with site to maintain compliance with applicable environment regulations.
  • Reduced hazardous waste generation through implementing effective waste minimization strategies.
  • Stayed up-to-date on current industry best practices through attending conferences, workshops, and training sessions focused on environmental management topics.
  • Increased efficiency in spill response by developing site-specific contingency plans and coordinating emergency drills for staff members.
  • Inspected sanitary conditions at public facilities.
  • Directed activities of workers in laboratory.

Computer Technician

Carnegie Mellon University
04.1999 - 01.2023

Customer Service Trainee

LIFE Works Training
11.2014 - 11.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated closely with other departments to address customer needs, fostering a cohesive work environment.
  • Supported colleagues in handling difficult customers, ensuring smooth resolution of conflicts.
  • Managed high call volumes while maintaining professionalism and empathy towards all callers.
  • Participated in regular training sessions to stay up-to-date with industry trends and best practices.
  • Demonstrated excellent multitasking abilities by managing multiple customer interactions simultaneously via phone, email, or chat.
  • Reduced customer complaints by providing timely feedback to the team on areas of improvement.

Head Custodian

Jan Tech
03.2019 - 12.2019
  • Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
  • Contributed to a positive school culture through professional interactions with students, staff, and visitors.
  • Checked in and stocked inventory throughout facility.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
  • Collaborated with administrators to address specific facility needs during events or special projects.
  • Coordinated with contractors for timely completion of repair works ensuring minimal disruption to daily activities at the facility.
  • Organized daily cleaning schedules for custodial team.
  • Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
  • Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
  • Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
  • Moved furniture for cleaning and set up for special events.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Demonstrated adaptability by adjusting custodial practices in response to changes in facility needs or budget constraints.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Ensured proper disposal of hazardous materials according to established safety protocols for environmental protection.

Computer Technician

Carnegie Mellon University
10.1999 - 11.2003
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.

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Education

No -

Allegheny Community College
Pittsburgh, PA

Skills

  • Field data collection
  • Chemical Handling
  • Worksite safety
  • Hazardous waste management
  • Remediation Techniques

Merchants

  • MIRACLE MILE SHOP CTR, MONROEVILLE, PA, US, DOLLAR BANK
  • ETANAGLOWDIETARYKETO.C, 8885417801, NY, US
  • MEDRICKLUSH.NET, 8444006768, CA, US
  • ENHANCE MUSCLE, 800-2168165, MI, US
  • DOTTED GADGETS, 888-2665460, MD, US
  • EMABILL.COM, 8882029858, NY, US
  • ORIGINLEAFY.COM, 870-8607616, CO, US
  • NOBLE CERT ONLINE, 8774261310, FL, US
  • GET MIHAYLA BURN, 8665445646, FL, US
  • MY NIKAIA TECH, 8668986850, NY, US
  • ENHANCED WELLNESS MUSC, 800-2452857, GA, US
  • WEIGHTNATURALSUPP, 855-9033443, GA, US
  • WWWWW.LOSTX1.COM, 866-5516769, GA, US
  • ELEVATE GADGET OVERDRI, 877-2046169, FL, US

Employer

WOODFOREST NATIONAL BANK

Certifications, Computer Repair & Maintenance

Certification, Customer Service

Timeline

Environmental Technician

Rivers Casino
04.2023 - 07.2023

Head Custodian

Jan Tech
03.2019 - 12.2019

Customer Service Trainee

LIFE Works Training
11.2014 - 11.2015

Computer Technician

Carnegie Mellon University
10.1999 - 11.2003

Computer Technician

Carnegie Mellon University
04.1999 - 01.2023

- 1 1

No -

Allegheny Community College

Certification

  • [Area of certification] Training - [Timeframe]
  • Certification: Computer Repair & Maintenence
  • Sept. 1998 to June 1999

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CHARLES JOHNSON