Charles Johnstone

• Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
• Trained new employees on company policies, procedures, and best practices to ensure they meet daily goals.
• Directed assignments in selection division to make sure store orders were picked efficiently and communicated progress with Shipping Department.
• Regularly communicated with other departments workflow progress to meet shipping departure deadlines
• Authorized associate time and attendance which included tracking of work time, overtime and also time off.
• Responsibilities consisted mainly of training, directing, disciplining associates and resolving complaints from department managers and conflicts between associates.

• Managed Night Shift Central Distribution Services in a fast paced Level 1 Trauma Center.
• Ordered and stocked assigned units of the hospital on a nightly basis and also provided immediate delivery of supplies through phone/fax and in person requests.
• Interviewed, hired, trained and evaluated staff for the department.
• Assembled and delivered code carts and other emergency carts and kits to hospital departments as needed.
• Provided leadership and resolved issues regarding equipment and supplies provided by the department.

(7/17-5/18 served as Office Assistant I before promotion to Night Manager)

• Maintained files, answered phones, processed exemption forms for property tax exemptions
• Provide customer service to the public and taxpayers in an office environment open to the public. Explained eligibility requirements for various tax exemptions.
• Researched and verified requests for information to public and other governmental departments regarding ownership information of properties in the CIty of Syracuse

• Opened and closed contracts while working at the Airport and Corporate offices.
• Booked reservations, received deposits, processed credit card authorizations and payments and answered customer inquiries.
• Provided assistance to customers of company's leasing, sales, valet parking and service departments.