Summary
Overview
Work History
Education
Skills
Timeline
Server

Charles Jones

Torrance,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Server

555 East
09.2020 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Meat On Ocean
10.2020 - 09.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server Trainer

Brio Coastal Bar And Kitchen
09.2017 - 03.2020
  • Developed job-specific competencies and performance standards.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Monitored new server performance and offered continuous support throughout training period.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Provided coaching and mentoring to employees.

Sever

801 Chophouse
09.2015 - 07.2017
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server/Bartender/Sever/Bartender/Trainer

Gaetano's/Bettolino
11.2013 - 08.2015
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cultivated warm relationships with regular customers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server Trainer

Ugo's Italian Cafe
09.2011 - 04.2014
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Utilized effective communication techniques to support server learning and comprehension.

Education

Associate of Arts - Business Administration

University of Missouri - St Louis
St Louis, MO
06.1986

Skills

  • Suggestive Selling
  • Wine Service
  • High-Volume Dining
  • Menu Memorization
  • Dish Preparation
  • Spirit Knowledge
  • Sales Expertise
  • Food and Wine Pairings
  • Fine Dining Service
  • White Glove Service
  • Hospitality Service Expertise
  • Table Setting Arrangements

Timeline

Server

Meat On Ocean
10.2020 - 09.2021

Server

555 East
09.2020 - Current

Server Trainer

Brio Coastal Bar And Kitchen
09.2017 - 03.2020

Sever

801 Chophouse
09.2015 - 07.2017

Server/Bartender/Sever/Bartender/Trainer

Gaetano's/Bettolino
11.2013 - 08.2015

Server Trainer

Ugo's Italian Cafe
09.2011 - 04.2014

Associate of Arts - Business Administration

University of Missouri - St Louis

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Charles Jones