Charles Jones
Torrance,CA
Summary
High-energy Server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
22
22
years of professional experience
Work History
Server
The Golden Bull
Santa Monica, CA
03.2023 - 07.2023
- Presented wine list and made recommendations
- Attention to details in guest anticipation, with enthusiasm .
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server
East American Steakhouse/ Meat On Ocean
Long Beach, CA
10.2020 - 03.2023
- Presented and explained specials , made suggestions about menu
- Up-sold wines , spirits, off- menu,cocktails and desserts with professional appearance
- Followed proper plate, wine presentations, and overall fine dining procedures
- Provide exceptional upscale and memorable experience for quests including VIP'S
- Server
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server/Trainer
Brio Tuscan Grille/ Brio Coastal Bar & Kitchen
Torrance, CA
10.2015 - 03.2020
- Trained new servers on company standards
- Knowledge of recipes of food and drinks
- Precisely describe menu and specials offerings and offer wine pairing
- Expedited food and drinks
Server/Bartender/Trainer
Gaetano's/Bettolino
Torrance, CA
11.2013 - 08.2015
- Train new servers and floor staff on guest service
- Monitor dining room to ensure optimal guest experiences
- Consistently adhere to quality expectations and standards
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
Server/ Trainer
Ugo's Italian Café
Culver City, CA
09.2011 - 04.2015
- Assisted guests with food selections, inquires & ordered customization
- Performed duties as supervisor when necessary
- Promoted customer satisfaction through personal interaction
- Implemented classes & workshops on fine dining service
Bartender/Server/Trainer
LAX
El Segundo, CA
02.2009 - 08.2011
- Followed company guidelines on responsible alcohol consumption
- Ordered supplies & tracked Inventory
- In cooperation with management helped reduce liquor cost by 10%
- Helped with monthly staff meetings & training
- Established repeat clientele due to excellent service & product
Account Executive
American Training Resources
Santa Ana, CA
03.2007 - 08.2010
- Provided excellent customer service to generate loyal clients
- Knowledge of Safety & HR DVD's
- Helped to drive sales goals & achieve monthly
Banquet Captain/Bartender/Server/trainer
The Clubhouse Restaurant
Costa Mesa, CA
08.2001 - 12.2008
- Promoted to Banquet Captain within 3 months of hire date
- Supervised & coordinated all aspects of functions
- Developed new cocktails as well as workshops on wine knowledge
- Lead classes on Fine Dining Service
Education
B A - Management
University of Missouri
Saint Louis, MO01.1988
Skills
- Trainer
- Excellent communication skills
- Team Leader
- Guest- focused
- Dedicated and dependable
- Food service and safety expert
- Cash management
- Top wine seller
- Banquet Experience
- Bartending
- Catering
- Restaurant Experience
Additional Information
- Authorized to work in the US for any employer
Timeline
Server
The Golden Bull
03.2023 - 07.2023
Server
East American Steakhouse/ Meat On Ocean
10.2020 - 03.2023
Server/Trainer
Brio Tuscan Grille/ Brio Coastal Bar & Kitchen
10.2015 - 03.2020
Server/Bartender/Trainer
Gaetano's/Bettolino
11.2013 - 08.2015
Server/ Trainer
Ugo's Italian Café
09.2011 - 04.2015
Bartender/Server/Trainer
LAX
02.2009 - 08.2011
Account Executive
American Training Resources
03.2007 - 08.2010
Banquet Captain/Bartender/Server/trainer
The Clubhouse Restaurant
08.2001 - 12.2008
B A - Management
University of Missouri
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