Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Charles Jones

Waterloo

Summary

Passionate and driven fraud Analyst II with over 7 years of expertise in the banking industry. Experience working with BSA/Risk Compliance and daily investigations into multiple types of fraud including but not limited to check fraud, online banking, wire, and debit/credit card fraud. Efficient in Microsoft Office, and use of fraud systems such as Verafin, CLEAR, and Biocatch. Experience implementing new practices designed for financial fraud detection and prevention.

Overview

9
9
years of professional experience

Work History

Fraud Analyst II

Veridian Credit Union
08.2023 - Current
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring fraudulent activity and trends through Biocatch software.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
  • Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.

Fraud Analyst

Veridian Credit Union
03.2021 - 08.2023
  • Review reports and individual transactions to uncover possible fraudulent activity.
  • Perform risk assessments through multiple programs to determine level of fraud risk and prioritize investigations.
  • Produce detailed reports of fraud investigations and present findings into hundreds of well documented case.
  • Develop and implement procedures to detect and prevent fraud.

Loan Officer

Veridian Credit Union
02.2019 - 03.2021
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.

Inbound Call Center Representative III

Veridian Credit Union
04.2017 - 02.2019
  • Answered phone with a friendly greeting to create positive inbound calling experiences for customers.
  • Handled high volume of inbound calls to offer callers product and service information and generate quotes.
  • Demonstrated strong problem-solving skills by resolving customer issues during first point of contact.
  • Performed daily banking activities for members.

Assistant Wrestling Coach

Columbus Catholic High School
11.2015 - 02.2018
  • Assisted the head coach by overseeing practice warmups, conditioning and daily exercises while demonstrating technique.

Patient Care Coordinator

VGM
02.2015 - 09.2016
  • Handled initiating transportation for our workmans compensation department.
  • Managed claims, negotiated reimbursements, obtained schedules and appointment details.
  • Investigated transportation issues and implemented solutions to ensure proper transportation.


Education

High School Diploma -

Columbus Catholic High School
Waterloo

Liberal Arts And General Studies

Wartburg College
Waverly, IA

Business Management

Hawkeye Community College
Waterloo, IA

Skills

  • Fraud Investigations
  • Verbal and Written Communication
  • Fraud Prevention and Detection
  • Customer Accounts Management
  • Evidence Recording
  • Performance Goals
  • Highly adaptable in the use of new software programs
  • Escalation tracking and conflict resolution
  • Effective Communication
  • Interpersonal Communication
  • Time management abilities
  • Report Preparation
  • Professional Demeanor

Hobbies

  • Snowboarding
  • Golfing
  • Grilling

Timeline

Fraud Analyst II

Veridian Credit Union
08.2023 - Current

Fraud Analyst

Veridian Credit Union
03.2021 - 08.2023

Loan Officer

Veridian Credit Union
02.2019 - 03.2021

Inbound Call Center Representative III

Veridian Credit Union
04.2017 - 02.2019

Assistant Wrestling Coach

Columbus Catholic High School
11.2015 - 02.2018

Patient Care Coordinator

VGM
02.2015 - 09.2016

High School Diploma -

Columbus Catholic High School

Liberal Arts And General Studies

Wartburg College

Business Management

Hawkeye Community College

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Charles Jones