Summary
Overview
Work History
Education
Skills
Certification
MayFair Dance Academy
References
Timeline
Generic
Charles Jones

Charles Jones

Joliet,IL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Dollar Tree Stores
Joliet, IL
11.2008 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Efficiently addressed and resolved customer complaints.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Demonstrated expertise in creating and coordinating weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.
  • Maintained adherence to safety regulations and company policies.
  • Maintained stockrooms to preserve product quality and promptly disposed of damaged items

Postal Carrier

United States Postal Service, USPS
Joliet, IL
11.2022 - 09.2023
  • Organized outgoing mail in the correct order for delivery.
  • Assisted in training new employees on sorting procedures and delivering routes.
  • Conducted regular inspections of postal equipment to ensure proper working condition.
  • Reported any damaged or lost items to supervisor immediately upon discovery.
  • Followed safety protocols while delivering packages in high traffic areas.
  • Delivered special-handling mail such as certified, insured, registered, and express items.
  • Provided excellent customer service when interacting with customers regarding postal services offered.
  • Adhered to company policies related to handling customer complaints professionally and promptly.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Sold stamps and money orders to mail customers along daily route.
  • Used road maps or GPS to verify routes and designated addresses.

House Manager

Individual Advocacy Group
Joliet, IL
05.2015 - 10.2022
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Implemented policies to ensure proper use of resources in a cost-effective manner.
  • Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
  • Ensured compliance with local health and safety regulations at the residence.
  • Created processes for maintaining security protocols within the house premises.
  • Ensured efficient tracking and organization of household inventory, encompassing supplies and equipment.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Coached staff on strategies to enhance performance and improve customer relations.

Linen Technician

Touchpoint Medical
Joliet, IL
12.2018 - 03.2020
  • Maintained a neat and orderly work environment at all times.
  • Assisted in training new staff members on proper use of equipment and work processes related to the position.
  • Organized linens in designated areas according to type and size.
  • Worked closely with other team members to complete tasks efficiently within deadlines.
  • Monitored linen supply inventory levels ensuring adequate stock on hand at all times.
  • Maintained records of all incoming and outgoing linens as well as any repairs performed.
  • Utilized effective problem-solving skills when dealing with difficult situations or unanticipated problems.
  • Followed all safety precautions when handling hazardous materials such as detergents, bleaches.

Education

Associate of Science - Dental Hygiene

Illinois School of Health Careers - Chicago
Chicago, IL
05-2004

High School Diploma -

South Shore Community Academy
Chicago, IL
05-2002

Skills

  • Payroll Management
  • Operational budgeting
  • Talent Recruitment
  • Supply Ordering
  • Team Development
  • Store Merchandising
  • Customer Service Management
  • Retail Inventory Management
  • Shift Scheduling
  • Loss Prevention
  • POS Systems
  • Revenue Generation
  • Store operations oversight
  • Employee Training
  • Inventory Control
  • Documentation And Reporting
  • Sales expertise
  • Problem-Solving
  • Outstanding communication skills
  • Leadership Development
  • Bank and Safe Deposits

Certification

  • PERC Card

MayFair Dance Academy

  • Trained entry level students in the art of tap dancing. Gave one-on-one sessions to maximize potential within the dance community. Performed award-winning routines and helped choreograph highly skilled acts on a grand scale.

References

References available upon request.

Timeline

Postal Carrier

United States Postal Service, USPS
11.2022 - 09.2023

Linen Technician

Touchpoint Medical
12.2018 - 03.2020

House Manager

Individual Advocacy Group
05.2015 - 10.2022

Store Manager

Dollar Tree Stores
11.2008 - Current

Associate of Science - Dental Hygiene

Illinois School of Health Careers - Chicago

High School Diploma -

South Shore Community Academy

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Charles Jones