Charles Jones
Louisville,KY
Summary
Dynamic operations manager with a proven track record at Boydcat, enhancing team productivity through strategic planning and effective conflict resolution. Skilled in training and mentoring, I foster a culture of excellence while ensuring compliance with safety protocols. Committed to improving customer satisfaction and streamlining processes for optimal performance.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Boydcat
11.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Operations Manager
Kenwayjanitor
12.2009 - 10.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Shipping and Receiving Supervisor
UPS
05.2003 - 09.2009
- Coordinated shipping schedules to ensure timely delivery of packages and compliance with customer requirements.
- Supervised daily operations of shipping and receiving teams, ensuring efficient workflow and adherence to safety protocols.
- Implemented inventory management strategies that reduced errors in order fulfillment and improved accuracy.
- Trained new employees on shipping procedures and safety practices, enhancing team competency and performance.
Shipping Coordinator
UPS
03.1999 - 2003
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
File Clerk
NPC
1997 - 02.1999
- Organized and maintained physical and digital filing systems for improved efficiency.
- Facilitated document retrieval processes to enhance workflow and productivity.
- Executed regular audits of filing systems to ensure compliance with company standards.
- Coordinated with team members to prioritize document processing tasks effectively.
Education
Business And Managerial Economics
Jefferson Community And Technical College
Louisville, KYSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Project management
- Conflict resolution
- Inventory oversight
- Business administration
- Safety protocols
- Coaching and mentoring
- Payroll processing
- Quality control
- Task delegation
- Multitasking
Timeline
Supervisor
Boydcat
11.2019 - Current
Operations Manager
Kenwayjanitor
12.2009 - 10.2019
Shipping and Receiving Supervisor
UPS
05.2003 - 09.2009
Shipping Coordinator
UPS
03.1999 - 2003
File Clerk
NPC
1997 - 02.1999
Business And Managerial Economics
Jefferson Community And Technical College