Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Charles Jordan

Inverness,FL

Summary

Dynamic and detail-oriented professional with a proven track record at Ferman Nissan of Tampa, excelling in vehicle inspection and customer service. Recognized for achieving sales quotas and enhancing customer satisfaction through effective communication and attention to detail. Skilled in stain removal and pressure washing, ensuring vehicles maintain a pristine appearance. Reliable Car Detailer skilled in engine cleaning and exterior waxing. Talented in working closely with team members to detail large fleets of trucks, SUVs and luxury cars. Organized Owner/Detailer with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

21
21
years of professional experience

Work History

Mobile Detailer

CJ's Mobile Detailing & Pressure Washing LLC
09.2019 - Current
  • Shined vehicle windows and windshields to remove water spots.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Provided exceptional customer service and addressed customer inquiries.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Maintained clean, tidy and safe work environment.
  • Applied protective agents, including sealants, to protect surfaces.
  • Wiped down and polished interior and exterior surfaces.
  • Applied wax and sealants to exterior of vehicles and equipment.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Polished windows and mirrors of vehicles and equipment.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.

New Car Sales Consultant

Ferman Nissan of Tampa
05.2013 - 04.2014
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Negotiated vehicle prices and secure financing for customer. Achieved 60% of sales quota in 2013-2014.
  • Responded to customer enquiries via telephone and email.
  • Demonstrated vehicles and features, and conduct test drives.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Outlined sales, warranty, and service procedures.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Assistant Manager

Checkers
05.2012 - 04.2013
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Launched quality assurance practices for each phase of development

Shift Supervisor

Wendys International
11.2004 - 05.2012
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Associate of Arts - Architectural Drafting

ITT Technical Institute
Tampa, FL
12.2011

Skills

  • Glass cleaning
  • Safe driving
  • Route planning
  • Stain removal
  • Vehicle inspection
  • Social media promotion
  • Carpet shampooing
  • GPS navigation
  • Pressure washing
  • Appointment scheduling
  • Basic vehicle maintenance
  • Exterior waxing
  • Attention to detail

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Languages

English
Native or Bilingual

Timeline

Mobile Detailer

CJ's Mobile Detailing & Pressure Washing LLC
09.2019 - Current

New Car Sales Consultant

Ferman Nissan of Tampa
05.2013 - 04.2014

Assistant Manager

Checkers
05.2012 - 04.2013

Shift Supervisor

Wendys International
11.2004 - 05.2012

Associate of Arts - Architectural Drafting

ITT Technical Institute

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