Charles Jordan Jr.
Mason City,IL
Summary
Dynamic pest control professional with extensive experience at Orkin Pest Control, excelling in customer service and attention to detail. Proven ability to manage operations effectively while applying advanced pest control techniques. Adept at multitasking under pressure, ensuring customer satisfaction and safety compliance with licensed expertise in pest management.
Overview
3
3
Certificate
28
28
years of professional experience
Work History
Technician
Moxie Pest Control
05.2022 - Current
- Inspected residential and commercial properties to identify pest activity and service needs.
- Applied approved pest control treatments following safety procedures and label instructions.
- Communicated service findings and prevention recommendations to customers clearly and professionally.
- Maintained service equipment, vehicles, and treatment materials for reliable daily operations.
Manager, Sales and Customer Support
Orkin Pest Control
12.2019 - 05.2022
- Managed customer support teams handling service inquiries, account updates, and complaint resolution
- Drove sales conversion through consultative selling of pest control services and service agreements
- Coordinated scheduling and dispatch workflows to align technician routes with customer service needs
- Monitored call quality, service standards, and response times to improve customer experience
- Coached representatives on objection handling, product knowledge, and retention-focused communication
- Resolved escalated billing, service, and contract issues with accurate follow-through
Technician, Manager
Terminix International Pest Control
05.2001 - 12.2019
- Inspected properties for pest activity, entry points, and conditions supporting infestations.
- Applied approved treatments following label directions, safety protocols, and integrated pest management standards.
- Identified pests and determined appropriate service methods for residential and commercial accounts.
- Communicated service findings and recommendations clearly to customers and office staff.
- Maintained service vehicle, tools, and application equipment in reliable working condition.
- Documented service details, treatment areas, and follow-up needs accurately after each visit.
Accounts Payable Analyst
Becky's Carpet & Tile
03.1999 - 05.2001
- Processed invoices, matched purchase orders, and resolved discrepancies to maintain accurate accounts payable records.
- Reviewed payment requests for coding accuracy, compliance, and supporting documentation before approval.
- Reconciled vendor statements and followed up on outstanding balances to support timely issue resolution.
- Maintained AP system records, ensuring proper account classification and audit-ready documentation.
Education
Associate of Science - Accounting And Finance
Sanford Brown College
Hazelwood, MO06-2000
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Certification
7a & 7b
Category III
Timeline
Technician
Moxie Pest Control
05.2022 - Current
Manager, Sales and Customer Support
Orkin Pest Control
12.2019 - 05.2022
Technician, Manager
Terminix International Pest Control
05.2001 - 12.2019
Accounts Payable Analyst
Becky's Carpet & Tile
03.1999 - 05.2001
Associate of Science - Accounting And Finance
Sanford Brown College