Summary
Overview
Work History
Education
Skills
Certification
peer support specialist certified
Additional Information
Timeline
Generic
Charles Juarez

Charles Juarez

Phoenix,AZ

Summary

Proven Customer Service Representative at Bank of America, excelling in conflict resolution and active listening, significantly enhancing customer loyalty. Mastered Microsoft Excel to streamline data management, achieving a notable increase in call efficiency. Demonstrated exceptional problem-solving abilities, leading to high customer satisfaction and retention rates. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Bank Of America
10.2003 - 04.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

GED -

Delano Adult School
Delano, CA
03.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Microsoft Excel
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Paperwork Processing
  • Appointment Scheduling
  • Microsoft PowerPoint
  • Clerical Support
  • Live chat support

Certification

  • Certified peer support specialist certified:
  • focused driven to empower those with trauma and addiction challenges.

peer support specialist certified

i have been certified to empower those who have childhood trauma and addiction challenges to empower such individuals with hope for their future and ever reminding them of their power of choice.

Additional Information

i work great with others as well as keeping safety as my number one priority along with organized and orderly manner to execute any job task at hand in a very professional manner.

Timeline

Customer Service Representative

Bank Of America
10.2003 - 04.2004

GED -

Delano Adult School

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Charles Juarez