Charles Kamweru

Over 10 years of contact center operations management accompanied with strong analytical and reporting skills with a track record for improving department KPI's. Accomplished in implementing and managing operational strategy, workforce processes, and developing applications that improve efficiencies and work-flow. Successfully managed inbound, outbound (blended), chat, social media and back office work groups leading to being awarded the companies highest level of achievement - Parthenon Award of Excellence in 2012. A focused leader that communicates well with customers, teams and management, and will continually deliver innovative, viable and sustainable solutions to evolving and challenging business needs. Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Analytical [Job Title] with keen eye for metrics. Skilled in developing and implementing customer service policies and procedures. Approachable leader with collaborative input around team members. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

• Corinthian Colleges, INC - Employee of the Month (Feb 2005 & May 2006)
• Corinthian Colleges, INC - Outstanding Professional Achievement (Aug 2011)
• Corinthian Colleges, INC - Parthenon Award of Excellence (Aug 2012)