Charles Kelley
Dallas,GA
Summary
Experienced with diagnostics and repair of mechanical systems. Utilizes advanced troubleshooting and problem-solving techniques to maintain high equipment performance. Track record of maintaining safety standards and operational efficiency in diverse work environments.
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Pizza Hut
03.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Assistant Superintendent, Warehouse Manager
Structor Group
09.2022 - 12.2023
- Developed strong relationships with subcontractors, fostering collaboration and smooth coordination of work efforts.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Maintained safety onsite and upheld all OSHA regulations by [Action].
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Evaluated subcontractor performance regularly, providing constructive feedback for continuous improvement in service delivery standards.
- Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
- Communicated and documented expectations to subcontractors during weekly meetings.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with architects and engineers to resolve design issues efficiently during project execution stages.
- Achieved high-quality construction results through strict adherence to safety regulations and protocols.
- Managed subcontractor activities, ensuring their work aligned with overall project goals and timelines.
- Streamlined inventory management processes, ensuring tools and materials were readily available when needed.
- Monitored construction progress, making adjustments as necessary to adhere to deadlines.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Restaurant General Manager
Pizza Hut
09.2020 - 08.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Maintained facility and grounds to present positive image.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Mechanical Technician
Tech Specialist Inc.
09.2014 - 07.2020
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Identified mechanical problems and determined best solutions for correction.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Ensured safe working environment through strict adherence to safety protocols and guidelines.
- Performed troubleshooting, diagnosis, and repair of [Type] equipment.
- Completed complex repair projects within tight deadlines, minimizing production disruptions and ensuring timely delivery of finished products to customers.
- Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
- Implemented preventive maintenance measures to decrease emergent issues.
- Improved machine efficiency by conducting regular maintenance and troubleshooting tasks.
- Utilized varied tools and equipment to test and troubleshoot mechanical systems.
Education
GED -
Pepperell High School
Lindale, GA06-1998
Skills
- Inventory management
- Labor cost management
- Payroll administration
- Customer service
- Staff training
- Operational efficiency
- Engine diagnostics
- Brake inspection
- Preventive maintenance
- Vehicle repair
- Equipment maintenance
- Troubleshooting techniques
- Technical drawing interpretation
- Diagnostic testing
- Project management
- Inventory control
- Quality assurance
- Communication skills
- Time management
- Subcontractor management
- Construction supervision
- Schedule management
- Problem solving
- Maintenance and repairs
- Hand and power tools
- Engine repair
- Brake systems
- Mechanical systems
- Tire services
- Diagnostics
- Auto and engine repair
- Welding and fabrication
- Belt and hose replacements
- Gasket and seal replacements
- Fluid exchanges
- Fuel systems
- Vehicle inspections
- Equipment diagnostics
- Suspension systems
- Filter replacements
- Grease and lubricant application
- Technical aptitude
- Hydraulic systems
Certification
- OSHA Certified
- ServSafe Food Handler's Certification
Timeline
Restaurant General Manager
Pizza Hut
03.2024 - Current
Assistant Superintendent, Warehouse Manager
Structor Group
09.2022 - 12.2023
Restaurant General Manager
Pizza Hut
09.2020 - 08.2022
Mechanical Technician
Tech Specialist Inc.
09.2014 - 07.2020
GED -
Pepperell High School
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