CHARLES KEMP
Brooksville,FL
Summary
Hardworking and passionate with strong communication and presentation skills looking to leverage over 30 years experience in the collision industry from both insurance and repair facility backgrounds.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auto CPE/FPE/QAL
Florida CSA
10.2014 - Current
Led teams of Claims Evaluators over the last 10 years throughout many changes in role titles and responsibilities which included staff and GHRN oversight at both desk and field level.
Frontline Performance Leader
CSA FL Tampa Bay Auto B Unit
01.2011 - 09.2014
Led teams of Staff Adjusters through multiple organizational changes and business model initiatives including CCC1 implementation and Continuous Improvement roll out.
Auto Damage Evaluator
CSA FL TAMPA BAY AUTO DMGS
02.2009 - 01.2011
Conducted thorough claims estimate reviews and coached staff adjusters to gain consistency and drive better accuracy.
Senior Claim Svc Adjuster
CSA FL TAMPA BAY AUTO
08.2006 - 01.2009
- Negotiated fair settlements on behalf of Allstate for property damage claims while mitigating financial risk exposure.
Education
Auto Collision Repair
Motech Vocational Certification
Detroit, MI1989
Ocseola High School
Skills
- Thorough knowledge of collision industry from both insurance and repairer perspectives
- Strong negotiation skills
- Multitasking
- Teamwork and Collaboration
- Dependable and Responsible
- Time Management
Leadership Experience
Various Auto Leadership roles in Staff, Total Loss, and Oversight for over 10 years. served as mentor for both adjusters and new leaders across disciplines. Support and development of my direct reports resulted in numerous promotions from within my teams. I have always relied on a balance that held my teams accountable for their results but inspired them to want to do it not only for themselves but for me and the team as well.
External Work Experience
- 04/20/1990, 03/31/2006, Automotive, Dayton Andrews Chrysler Plymouth, Refinish Tech, Shop Foreman, Collision Shop Manager
- 03/05/1989, 04/17/1990, Automotive, Kenyon Dodge, Refinish Tech.
Key Accomplishments
- 01/01/2013, 12/31/2013, Force For Good Award, Force For Good Award winner
- 01/01/2012, 12/31/2012, Wings Of Excelence Award, Wings of Excelence Award winner
- 01/01/2010, 12/31/2010, Rising Star Award, Rising Star Award winner 2010
- 01/01/2010, 12/31/2010, DPA 2010, 2010 DPA Winner
- 01/01/2009, 12/31/2009, Engagement Award, 2009 Engagement Award winner
- 01/01/2009, 12/31/2009, DPA 2009, DPA Winner 2009
Memberships Community Involvement
Volunteer/Charity Work, Florida Trail Association, Volunteer, 02/02/2013, 02/02/2016
Nature Coast Back Country Horsemen, President 3/26/22-Current
Friends of Florida State Forests, Board of Directors, 9/14/21, Current
Career Aspirations
Functional Area, Claims/GHRN/Design, Auto Leadership, Mid Level Leader, Within 2 years, I am looking to take on a role that will allow me to utilize my knowledge of the collision and auto industry while leveraging my abilities to inspire and mentor those around me. My ideal role will allow me to use my skills to improve our cost effectiveness while fostering relationships and continue developing my experience and value to Allstate.
Certification
- Licensed Florida 620 All lines Adjuster
- I-Car Platinum
- Dept of Forestry Certified Sawyer
Additional Information
Dedicated to volunteerism with the Department of Forestry currently serving as President of Backcountry Horsemen of America Nature Coast Chapter as well as serving on the Board of Directors for the Friends of Florida State Forests
Avid Ultra Endurance Cyclist and 2 time Florida Triple Crown Achiever.
Timeline
Auto CPE/FPE/QAL
Florida CSA
10.2014 - Current
Frontline Performance Leader
CSA FL Tampa Bay Auto B Unit
01.2011 - 09.2014
Auto Damage Evaluator
CSA FL TAMPA BAY AUTO DMGS
02.2009 - 01.2011
Senior Claim Svc Adjuster
CSA FL TAMPA BAY AUTO
08.2006 - 01.2009
Auto Collision Repair
Motech Vocational Certification
Ocseola High School
Similar Profiles
Levi SaltsLevi Salts
Music Educator at CSA (Collaborative School of the Arts)Music Educator at CSA (Collaborative School of the Arts)
Xue ZhangXue Zhang
Human Resources Assistant (Volunteer) at UNSW Chinese Students Association (CSA) – Tech DivisionHuman Resources Assistant (Volunteer) at UNSW Chinese Students Association (CSA) – Tech Division
Salma ChlyahSalma Chlyah
Enquêtrice at LMS-CSAEnquêtrice at LMS-CSA
JUSTIN RAMOSJUSTIN RAMOS
Title Clerk at Tag Agency of PinellasTitle Clerk at Tag Agency of Pinellas
Rhonda SimpsonRhonda Simpson
Companion Caregiver at Reach One Love OneCompanion Caregiver at Reach One Love One