Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Charles Ketch Jr

Caribou,ME

Summary

Dynamic Career Preparation Instructor, adept at fostering student engagement and enhancing performance through individualized support and innovative teaching methods. Skilled in curriculum development and conflict resolution, I effectively promote a positive learning environment, ensuring student success and collaboration. With other skill in other industry areas, such as in Hospitality, Construction/Fabrication work, and Customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Career Preparation Instructor

Loring Job Corps Center
10.2019 - Current
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Helped students explore concepts with engaging, learning-focused activities.

Cook

Havasu Landing Casino
11.2017 - 09.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Placed orders to restock items before supplies ran out.

Customer Service Representative

Sitel
04.2015 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.

Education

Graduate Certificate - Welding And Metal Fabrication

Northen Maine Community College
Presque Isle, ME
06-2012

Skills

  • Strong communication skills
  • Public speaking
  • Class instruction
  • Curriculum development
  • Group and individual instruction
  • Multicultural sensitivity
  • Problem-solving
  • Conflict resolution
  • Relationship building
  • Customer service
  • Team leadership
  • Time management

Accomplishments

    Achieved Quarter awards on overall Core values.

    Staff of the Year - July 2022 to June 2023

Certification

CPR Certified


Timeline

Career Preparation Instructor

Loring Job Corps Center
10.2019 - Current

Cook

Havasu Landing Casino
11.2017 - 09.2019

Customer Service Representative

Sitel
04.2015 - 08.2017

Graduate Certificate - Welding And Metal Fabrication

Northen Maine Community College

Similar Profiles

CREATE PROFILE