CHARLES KIRBY
Weatherford,TX
Summary
Driven by a results-focused approach, I leveraged my problem-solving and relationship-building skills at Morrison Supply Company to enhance customer satisfaction and drive business development. My experience spans sales, operations, and management, demonstrating a proven ability to exceed performance objectives and foster team collaboration for optimal efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
SALES/OPERATIONS/PURCHASING
Winston Water Cooler LLC.
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisting customers with daily needs or problem solving
Branch Manager
Morrison Supply Company
03.2021 - 10.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Branch Manager
Morrison Supply Company
11.2020 - 03.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Inside Sales Representative
Morrison Supply Company
12.2014 - 10.2020
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Warehouse Associate
Morrison Supply Company
05.2013 - 11.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Business Management
Rappahannock Community College
Saluda, VAAssociate of Arts - Culinary Arts
Culinary Institute of Virginia
Virginia Beach, VA05.2011
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Relationship building and management
- Decision-Making
- Business Development
Timeline
SALES/OPERATIONS/PURCHASING
Winston Water Cooler LLC.
03.2023 - Current
Branch Manager
Morrison Supply Company
03.2021 - 10.2022
Assistant Branch Manager
Morrison Supply Company
11.2020 - 03.2021
Inside Sales Representative
Morrison Supply Company
12.2014 - 10.2020
Warehouse Associate
Morrison Supply Company
05.2013 - 11.2014
Business Management
Rappahannock Community College
Associate of Arts - Culinary Arts
Culinary Institute of Virginia
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