Charles Kirchheimer
Los Angeles,CA
Summary
Proven leader in the cannabis industry with a track record of driving business growth through strategic planning and operational efficiency. Excelled in relationship building and regulatory compliance, enhancing customer satisfaction and fostering repeat business. Skilled in project management and negotiation, achieving significant revenue increases by leveraging market trends and innovative solutions. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
Work History
Owner/Operator, Licensing, Compliance,
Where Eagles Fly LLC Cannabis Consuption Lounge
03.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Owner/ Operator
Earth Blend LLC
01.2018 - 03.2022
- Managed day-to-day business operations.
- Facilitated smooth construction processes by providing support and recommendations during the construction phase of projects.
- Formulated policies and procedures to streamline operations.
- Established standard operating procedures that enhanced employee performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced lead times through careful planning.
- Reduced construction costs through value engineering analysis and effective material selection.
- Applied general construction skills on frequent basis.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Facilitated the resolution of complex issues surrounding licenses through effective mediation between stakeholders.
Customer Relations at La Brea Collective
La Brea Collective
01.2009 - 03.2017
- Managed a high volume of inbound calls while maintaining professionalism and attention to detail in responding to customers'' needs.
- Increased customer retention by providing personalized assistance and fostering strong relationships with clients.
- Maintained detailed records of all interactions with clients, ensuring accuracy for future reference or follow-up purposes.
- Improved customer satisfaction by effectively addressing and resolving customer inquiries and concerns.
- Collaborated with cross-functional teams to ensure timely resolution of complex customer problems.
- Developed innovative strategies for resolving recurring issues experienced by our clients more efficiently.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Evaluated client feedback on a regular basis, identifying areas of concern and working toward improvements accordingly.
- Participated actively in weekly meetings, discussing areas of improvement and sharing best practices among team members.
TreeHouse Social Lounge Owner/Operator
Miracle Mile Partners LLC
01.2014 - 04.2016
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Project Management
- Client Service
- Operations Management
- Business Management
- Marketing
- Business Development
- Negotiation
- Regulatory Compliance
- Investor Relations
Timeline
Owner/Operator, Licensing, Compliance,
Where Eagles Fly LLC Cannabis Consuption Lounge
03.2019 - Current
Owner/ Operator
Earth Blend LLC
01.2018 - 03.2022
TreeHouse Social Lounge Owner/Operator
Miracle Mile Partners LLC
01.2014 - 04.2016
Customer Relations at La Brea Collective
La Brea Collective
01.2009 - 03.2017
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