Charles Kmet

• Oversee all operations including but not limited to budget management, employee development, and guest
  satisfaction.
• Collaborate with department heads to develop strategies for improving guest satisfaction and increasing
  revenue.
• Developed strong, trusting relationships with key suppliers to negotiate better prices, resulting in a reduction
  in costs across the board.
  Key Achievements:
• Renovation Project: Spearheaded a comprehensive renovation project, resulting in an increase in guest
  satisfaction scores and a 20% boost in revenue within the first quarter of completion.
• Budget Management: Managed the annual budget and financial planning, achieving a 15% reduction in
  operational costs through strategic scheduling and process improvements.
• Quality Assurance Program: Implemented a quality assurance program that helped reduce customer
  complaints significantly in the first quarter of implementation.

● Recruited, trained and managed a high performing team of General Managers as well as 50+ store level
employees operating in a variety of QSRs, Fine dining establishments, and nightclubs
● Led the successful launch of a new brand while simultaneously overseeing four additional stores
● Implemented Cost Control Measures: Streamlined inventory management and vendor relationships, reducing
operational costs by 15% while maintaining high-quality standards.
Key Achievements:

• Investments Secured: Secured over $1M in investments from venture capitalists, enabling further expansion
• Operational Efficiency: Established key performance metrics that improved operational efficiency and
  employee retention by 18% in the first year.
• Sales Training Programs: Developed and implemented sales training programs that enhanced sales skills and
  resulted in a 25% increase in sales effectiveness