Charles Knight
Carthage,NY
Summary
I am a professional and experienced manager looking for a career position in a growing company where i can use my skills and strengths to continue and insure its growth and prosperity to levels without boundaries. Work extremely well with others. I am a very approachable person. I am very fair and very thorough in all aspects of work. I will constantly be bettering myself while on the job and keeping myself updated on laws, rules and regulations. I am dependable and manage my time well. I am an asset to any business i work for.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Red Lobster
11.2023 - 06.2024
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
FOH/bar Manager
Applebees
12.2021 - 11.2023
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Assistant General Manager
Red robin
01.2017 - 02.2020
- Range from start as kitchen manager to AGM
- In charge of staffing, labor, food cost, building maintenance, daily flow and all around performance
- Maintained excellent performance every year
- Excelled to number 3 in a company of 500 stores
- Received numerous awards such as lowest turnover, best steritech score, highest growth and best egv
- Also traveled to different stores to help rebuild teams that weren't performing well.
Culinary Specialist
Olive Garden
12.2008 - 12.2016
- In charge of the kitchen directly under the general manager
- Maintained kitchen daily with labor and food cost being primary target areas
- Also, maintained cleanliness standards, food and semi variables ordering
- HR for all team members
- In charge of rewards programs.
Restaurant General Manager
Pizza Hut
04.1994 - 11.2007
- In charge of all operations in restaurant including guest concerns, HR, food cost, labor cost, consumables, and restaurant maintenance
- Hiring and separation, quality control and safety
- Won numerous awards and was nominated 3 times for manager of the year
- Store consistently ranked top 5 in company.
Education
High School Diploma -
Carthage central high school
Carthage, NY01.1994
Skills
- Business Management
- Purchasing
- Health Code Compliance
- Talent Development
- Customer Engagement
- Facility Maintenance
Servesafe certified
Certification
Servsafe certified through 2025
Timeline
Restaurant General Manager
Red Lobster
11.2023 - 06.2024
FOH/bar Manager
Applebees
12.2021 - 11.2023
Assistant General Manager
Red robin
01.2017 - 02.2020
Culinary Specialist
Olive Garden
12.2008 - 12.2016
Restaurant General Manager
Pizza Hut
04.1994 - 11.2007
High School Diploma -
Carthage central high school
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