Charles Knight
Carthage,NY
Summary
I am a professional and experienced manager looking for a career position in a growing company where i can use my skills and strengths to continue and insure its growth and prosperity to levels without boundaries. Work extremely well with others. I am a very approachable person. I am very fair and very thorough in all aspects of work. I will constantly be bettering myself while on the job and keeping myself updated on laws, rules and regulations. I am dependable and manage my time well. I am an asset to any business i work for.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Red Lobster
Watertown Ny
11.2023 - 06.2024
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
FOH/bar Manager
Applebees
Watertown Ny
12.2021 - 11.2023
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Assistant General Manager
Red robin
Watertown, New York
01.2017 - 02.2020
- Range from start as kitchen manager to AGM
- In charge of staffing, labor, food cost, building maintenance, daily flow and all around performance
- Maintained excellent performance every year
- Excelled to number 3 in a company of 500 stores
- Received numerous awards such as lowest turnover, best steritech score, highest growth and best egv
- Also traveled to different stores to help rebuild teams that weren't performing well.
Culinary Specialist
Olive Garden
Christiansburg, VA
12.2008 - 12.2016
- In charge of the kitchen directly under the general manager
- Maintained kitchen daily with labor and food cost being primary target areas
- Also, maintained cleanliness standards, food and semi variables ordering
- HR for all team members
- In charge of rewards programs.
Restaurant General Manager
Pizza Hut
Carthage, NY
04.1994 - 11.2007
- In charge of all operations in restaurant including guest concerns, HR, food cost, labor cost, consumables, and restaurant maintenance
- Hiring and separation, quality control and safety
- Won numerous awards and was nominated 3 times for manager of the year
- Store consistently ranked top 5 in company.
Education
High School Diploma -
Carthage central high school
Carthage, NY01.1994
Skills
- Business Management
- Purchasing
- Health Code Compliance
- Talent Development
- Customer Engagement
- Facility Maintenance
Servesafe certified
Certification
Servsafe certified through 2025
Timeline
Restaurant General Manager
Red Lobster
11.2023 - 06.2024
FOH/bar Manager
Applebees
12.2021 - 11.2023
Assistant General Manager
Red robin
01.2017 - 02.2020
Culinary Specialist
Olive Garden
12.2008 - 12.2016
Restaurant General Manager
Pizza Hut
04.1994 - 11.2007
High School Diploma -
Carthage central high school