Charles Knowles

Tesla Motors Inc

01.2019 - Current

Completed management training courses end of 2023.
Immediate attention for managers reaching out for guidance or aid with employees needing further training or customers who needed resolution.
Provided training classes for new hires, contributing to their rapid integration into Tesla.
Established strong relationships with clients and personal by maintaining open lines of communication and promptly addressing any issues that arose.
Provided support for anything pertaining to security concerns and escalated issues to management/security team.
Boosted customer satisfaction by addressing concerns promptly and implementing corrective actions as needed.
Expanded in accounts receivable from 7 to 14 locations and strived to reduce the aging of unpaid balances over the course of a year.
Volunteered for support to alleviate staff shortages or relief for various locations.
Organized and executed emergency evacuation drills for Elk Grove, Burr Ridge, and Indianapolis. Assist with EHS as needed.
Supported management in handling customer influx and providing customer service representatives with tailored experiences, building valuable connections with public and relaying feedback to leadership.

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