Charles Kristek
San Antonio,Texas
Summary
Hardworking Insurance Broker with 5] years of experience maximizing revenues by leveraging strong sales strategies and deep knowledge of available insurance products. Customer-focused salesperson with team-oriented mindset and comprehensive consumer need assessment. Supportive listener with extraordinary customer empathy. Confident Insurance Advisor possessing strong work ethic and excellent business sense. Bringing 5-year background customizing insurance plans, calculating premiums and interviewing potential clients to obtain data about financial resources. Commended for planning and leading over [Number] client appointments. Client-centered and dedicated to customizing insurance programs to suit individual customer needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Broker
Farmers Insurance Agency
07.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold [Type] and [Type] insurance policies to new and existing customers.
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Met with prospective customers and business owners in homes, businesses and other settings.
- Tracked progress of all outstanding insurance claims.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Handled approximately 500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Insurance Customer Service Representative
SWBC
09.2022 - 07.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Advised customers on required information for claim submissions to progress applications.
- Provided primary customer support to internal and external customers.
- Trained new customer service representatives on best practices, policies and procedures.
Life and Health Broker
Health Markets
03.2021 - 05.2023
- Developed relationships with providers and networks to achieve favorable client coverage.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Developed and implemented marketing strategies to drive health insurance sales.
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Franchise Owner
Restaurant Heroes
04.2019 - 05.2023
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Oversaw payroll, business planning and marketing for franchise operations.
- Increased business with improved marketing and customer service strategies, resulting in $70000 in revenue in year.
Education
Bachelor of Arts -
Bellarmine University
Louisville, KY05.1982
Skills
- Quality Assurance Requirements
- Call Center Customer Service
- Special Orders
- Underwriting and Adjustments
- Consultative Sales Approach
- Sales Presentation
- Negotiation
- Operational Efficiency
- Customer Service and Assistance
- Retirement Planning
- Financial Planning Products
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Licensed life health insurance license Texas - expires 2024
- Property and casualty License -expires may 2025
- [Area of expertise] License - National producer number16301223
Timeline
Insurance Broker
Farmers Insurance Agency
07.2023 - Current
Insurance Customer Service Representative
SWBC
09.2022 - 07.2023
Life and Health Broker
Health Markets
03.2021 - 05.2023
Franchise Owner
Restaurant Heroes
04.2019 - 05.2023
Bachelor of Arts -
Bellarmine University
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