Charles Kulynych
Richmond,VA
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into a new field where these skills can be effectively utilized and expanded.
Professional in the hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency. Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in a leasing consultant role.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chick-fil-A
02.2023 - 11.2024
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
Game Operations Associate
Kings Dominion Amusement Park
11.2021 - 11.2022
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Built and established positive relationships with patrons, team members and supervisors.
- Answered guest questions to provide fun game experience.
Education
High School Diploma -
Caroline High School
Milford, VA05-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Attention to detail
- Clear communication
- Conflict resolution
- Building rapport
Timeline
Front of House Employee
Chick-fil-A
02.2023 - 11.2024
Game Operations Associate
Kings Dominion Amusement Park
11.2021 - 11.2022
High School Diploma -
Caroline High School
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