Charles Lassiter
Encino,CA
Summary
Highly motivated and customer-focused professional with 3+ years of experience in remote customer service roles. Proven track record of delivering exceptional service, resolving issues, and exceeding customer expectations. Skilled in handling inquiries via phone, email, and chat, as well as providing technical support. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Security Receptionist
Allied Universal Security Services
08.2021 - Current
- Coordinated with security team members to ensure seamless communication during emergency situations.
- Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
- Contributed to risk mitigation efforts by regularly reviewing security policies and implementing necessary changes.
- Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Security Officer
Allied - Security
09.2020 - 07.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Independent Distributor
Personal Employer
11.2020 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Enhanced communication with customers through proactive updates on order status.
- Navigated efficiently through various delivery routes for expedited service.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
- Maintained a professional demeanor while interacting with colleagues and clients during deliveries.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Education
Associate of Science - Cardiovascular Sonography
Smith Chason College
Los Angeles, CA09.2025
Skills
- Strong observation
- Interpersonal skills
- Punctuality
- Decision making
- Excellent communication
- Organizational skills
- Conflict resolution
- Stress tolerance
- Customer service orientation
Timeline
Security Receptionist
Allied Universal Security Services
08.2021 - Current
Independent Distributor
Personal Employer
11.2020 - Current
Security Officer
Allied - Security
09.2020 - 07.2021
Associate of Science - Cardiovascular Sonography
Smith Chason College
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