Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charles Latham

Martinsburg,West Virginia

Summary

Accomplished Branch Manager with a proven track record throughout my career, enhancing customer satisfaction and branch profitability through strategic operations management and effective team leadership. Skilled in client relationship development and process improvement, achieving over double digit growth in revenue generation. Demonstrates exceptional coaching abilities and a commitment to operational excellence.

Overview

18
18
years of professional experience

Work History

OWNER/MANAGER

A 2 Z HAULING & JUNK REMOVAL
08.2022 - Current

Branch Manager

Northeastern Supply Inc
04.2023 - 07.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Procured special order items and created own stock purchase orders.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Manager

Rexel
12.2018 - 04.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Procured special order items as well as created my own stock orders for my branch.

Branch Manager

VAMAC
02.2007 - 12.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Procured special order items as well as created my own stock orders for my branch.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.

Education

High School Diploma -

Southwestern High School
Baltimore, MD

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to Detail
  • Coaching and Mentoring
  • Team Supervision
  • Relationship building and management
  • Client Relationship Management
  • Relationship Management
  • Strong team-builder
  • Verbal/written communication
  • Employee Development
  • Operations Management
  • Staff Management
  • Decision-Making
  • Cash Handling
  • Relationship Building
  • Team Player
  • Training and Development
  • Process Improvement
  • Staff Training
  • Sales professional
  • Interviewing and Hiring
  • Account Review
  • Product Training
  • Goals and performance
  • Conflict Resolution
  • Client acquisition
  • Documentation
  • Friendly
  • Approachable
  • Public Speaking
  • Performance Reviews
  • Community Relations
  • Operational Reports
  • Collections
  • Marketing
  • Revenue Generation
  • Human resources knowledge
  • Accounts Receivable
  • Accounts Payable
  • Security and Safety Protocols
  • Willing to Learn
  • Team Building Leadership
  • Customer relationship development
  • Goal Setting

Accomplishments

    I have had the opportunity to operate 2 locations + a CDC center together.

    A goal of mine was to open my own branch from ground up and I was able to accomplish that in 2018/2019.

Timeline

Branch Manager

Northeastern Supply Inc
04.2023 - 07.2024

OWNER/MANAGER

A 2 Z HAULING & JUNK REMOVAL
08.2022 - Current

Branch Manager

Rexel
12.2018 - 04.2023

Branch Manager

VAMAC
02.2007 - 12.2018

High School Diploma -

Southwestern High School

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